Assistant Front Office Manager/CPHY36

IHG Hotels & Resorts; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Front Office Manager to create memorable experiences for guests. In this dynamic role, you'll manage all aspects of the front office, ensuring exceptional service and operational excellence. You will lead a dedicated team, handle guest interactions, and oversee financial performance. This is a fantastic opportunity to join a forward-thinking company that values its employees and fosters a warm, welcoming atmosphere. If you are passionate about hospitality and eager to make a difference, this role is perfect for you.

Qualifications

• 3 years of Front Office/Guest Service experience including management experience.
• Fluency in English; other languages preferred.

Responsibilities

• Manage staffing needs and establish performance goals for team members.
• Ensure front office team delivers great service and engages with guests.
• Monitor budget and control labor costs and expenses.

Skills

Front Office Management

Guest Service

Budget Management

Team Leadership

Communication Skills

Education

Bachelor’s degree in Hotel Management

Job description

Join to apply for the Assistant Front Office Manager/CPHY36 role at IHG Hotels & Resorts

1 month ago Be among the first 25 applicants

Join to apply for the Assistant Front Office Manager/CPHY36 role at IHG Hotels & Resorts

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location

Key Accountabilities

People

• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Ensure your team are properly trained on systems, security, service and quality standards.
  
  

Guest Experience

• Ensure your front office team delivers a great service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
  
  

Financial

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
  
  

Responsible Business

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
• Perform other duties as assigned. May also serve as manager on duty.
  
  

Accountability

This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team.

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Other languages preferred
  
  

The salary range for this role is $60,000- $65,000.00 USD Annually. This reflects the minimum to maximum salary range. This range is only applicable for this job to be performed in NY. This is the pay we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x

Sign in to set job alerts for “Assistant Front Office Manager” roles.

New York, NY $62,400.00-$64,000.00 1 week ago

New York, NY $75,000.00-$85,000.00 2 months ago

Front Office Manager - Waldorf Astoria New York

New York, NY $70,000.00-$85,000.00 2 weeks ago

New York, NY $62,400.00-$64,000.00 5 days ago

New York, NY $72,000.00-$80,000.00 2 weeks ago

Newark, NJ $89,301.33-$114,816.00 7 months ago

New York, NY $89,301.33-$114,816.00 7 months ago

New York City Metropolitan Area 1 week ago

Assistant Operations Manager - Front Office

Manhattan, NY $64,350.00-$70,000.00 3 weeks ago

Front Desk Manager- $20-25/Hour -phone calls preferred at 201-857-4000

Front Office Manager | The Park Hotel Meadowlands | NJ

New York, NY $64,350.00-$64,350.00 3 weeks ago

New York City Metropolitan Area 2 weeks ago

New York, NY $60,000.00-$65,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.