Assistant Front Office Manager (Local Only), Grand Hyatt Kuala Lumpur

Hyatt Hotels Corporation; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking hospitality leader as an Assistant Front Office Manager, where your role will be pivotal in ensuring smooth operations at a luxury hotel. You will collaborate closely with the Front Office Manager to uphold brand standards and enhance guest experiences. This dynamic position requires a blend of strong problem-solving skills and a passion for exceptional service. If you thrive in a fast-paced environment and are eager to contribute to a team that values innovation and growth, this opportunity is perfect for you. Elevate your career in a supportive and vibrant atmosphere.

Qualifications

• 2+ years experience as Assistant Front Office Manager in luxury hotels.
• Strong understanding of Opera system functionalities.

Responsibilities

• Assist the Front Office Manager in managing hotel operations.
• Ensure efficient running of the department in line with brand standards.

Skills

Problem Solving

Interpersonal Skills

Administrative Skills

Education

University Degree in Hospitality Management

Diploma in Tourism Management

Tools

Opera System

Job description

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Front Office Manager is responsible to assist the Front Office Manager in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Concierge (including parking and the hotel entrance), Communications Centre, Business Centre and Grand Club.

Qualifications

• Ideally with a university degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Front Office Manager or Duty Manager in an international luxury hotel.
• Proficient in using the Opera system, with a strong understanding of its functionalities.
• Good problem solving, administrative and interpersonal skills are a must.
• Due to the Malaysian government work permit restrictions, we regret to inform that only Malaysian citizen or Permanent Resident of Malaysia will be considered.

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