Assistant Front Office Manager

Embassy Suites by Hilton New York Manhattan Times Square; New York (NY); On-site; USD 64,000 - 68,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Assistant Front Office Manager to join their vibrant team in the heart of New York City. This role is pivotal in ensuring smooth operations and exceptional guest experiences in a bustling hotel environment. Ideal candidates will have a strong background in front-office leadership, excellent communication skills, and a passion for customer service. Join a team where your contributions will directly impact guest satisfaction and help shape unforgettable experiences in one of the world's most exciting cities. If you're ready to embrace the energy of NYC and make a difference, this opportunity awaits!

Qualifications

• 1+ years of front-office leadership experience in the hotel industry.
• Strong service-oriented style and professional presentation.

Responsibilities

• Ensure smooth front office operations and guest satisfaction.
• Guide team, handle guest requests, and resolve complaints efficiently.

Skills

Interpersonal Skills

Customer Service

Leadership

Communication

Organizational Skills

Education

Experience in Hospitality

Proficiency in English

Tools

Microsoft Word

Microsoft Excel

Job description

Experience the Heartbeat of the City at Hotel Talent NYC

Embassy Suites by Hilton, Manhattan, New York, set in the vibrant and bustling heart of New York City, is seeking an Assistant Front Office Manager. Our hotel is not just a place to stay; it's a place to truly experience the city's energetic rhythm and diverse cultural fabric. This is your chance to be a part of that experience!

Responsibilities

As the Assistant Front Office Manager, you’ll be the lifeblood of our front office operations, ensuring everything in our bustling New York hotel runs smoothly. Your days will be filled with interesting challenges, from guiding our team, mastering inter-departmental communications, and ensuring staff accountability to responding swiftly and cheerfully to guest requests or complaints. Your main goal? Guarantee our guests' satisfaction every time.

Role Highlights

1. We always ensure absolute guest satisfaction because New Yorkers don't settle for anything less than the best!
2. Keeping guest room inventory on point — In the city that never sleeps, neither do our guest rooms!
3. Working hand-in-glove with our housekeeping department to keep our hotel as sparkling as Times Square.
4. Resolving guest complaints with the efficiency of a New York minute, turning every challenge into a chance to wow our guests.
5. Steer operations and cash handling through our policies and procedures, ensuring everything is in shape and in line with the Big Apple's reputation for excellence!
6. Playing a pivotal role in ensuring proper staffing levels to meet our customer service goals.

Qualifications

What will it take to nail this role? A combination of diverse interaction skills, service-oriented style, and professional presentation. A front-office leadership experience of 1 or more years and familiarity with the hotel/hospitality industry will give you an edge. Proficiency in English, Microsoft Word, and Excel, combined with excellent organizational, interpersonal, and administrative skills, is necessary.

Your strengths? High energy, like the city itself. Entrepreneurial spirit, like the Wall Street moguls. Motivational leadership, like a Broadway director, and exceptional customer service skills, like a seasoned New York concierge. And let's not forget effective communication — as crucial in our hotel as it is in the United Nations HQ down the road!

Compensation

We offer a competitive compensation range of $64.350K - 68K for the right candidate annually. What you earn will depend on your experience, education, and other factors. But remember, this isn't just about the paycheck. This is about being part of the thrilling NYC experience right in the heart of the action!

So, are you ready to enter the exhilarating world of Embassy Suites? If New York City is the city of dreams, let's make yours come true. Apply today!