Assistant Front Office Manager

Hotel Park Ave; New York (NY); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Medical Insurance

6 Free Nights

Employee Rates

Family Rates

Lore Discovery Discounts

F&B Discounts

Paid Time Off

Life Insurance

Job summary

Hotel Park Ave in New York City is seeking an Assistant Front Office Manager to lead Guest Journey Ambassadors, act as Duty Manager on shift, and ensure flawless guest experiences.

Responsibilities include check-in/out facilitation, guest issue resolution, staff training, and cross-department collaboration to exceed guest expectations.

Qualifications

• Experience in hospitality or customer service valued.
• Excellent verbal and written communication.
• Strong problem-solving abilities with attention to detail.
• Flexible schedule, including weekends and holidays.
• Passion for hospitality and guest care.

Responsibilities

• Lead and motivate the Guest Journey Ambassadors toward service excellence.
• Act as Manager on Duty and assist with guest inquiries.
• Facilitate smooth check-in/out and anticipate guest needs.
• Resolve guest concerns promptly and thoroughly.
• Train the team through formal and on-the-job sessions.
• Be visible in the lobby and handle guest requests in real time.
• Assist with luggage storage and delivery to rooms.
• Share city recommendations and engage guests throughout their stay.
• Collaborate with other departments to fulfill requests and gather feedback.

Skills

Hospitality experience

Customer service

Communication skills

Problem solving

Flexibility

Job description

Are you driven by a passion for providing extraordinary guest experiences? Do you thrive on making connections and brightening someone’s day? If this sounds like you, then we invite you to become a vital part of our team as an Assistant Front Office Manager at Hotel Park Ave in the heart of New York City!

Assistant Front Office Manager - Hotel Park Ave

On an avenue steeped in history, we’re what comes next: a curated space to be yourself and embrace the bold. A design led lifestyle hotel, Hotel Park Ave sits at the heart of the NoMad neighborhood on one of Manhattan’s most famous streets.

As an Assistant Front Office Manager, you are the face of Hotel Park Ave, acting as the Duty Manager on shift and ensuring the team of Guest Journey Ambassadors excel in delivering a seamless guest experience.

Your role and responsibilities will include;

• Lead and motivate the team of Guest Journey Ambassadors, fostering a culture of service excellence and teamwork.
• Act as the Manager on Duty, supporting the Guest Journey Ambassadors with any queries or challenges.
• Welcoming guests on arrival and facilitating smooth check-in and check-out experiences.
• Anticipate guest needs and deliver outstanding service, turning requests into delightful surprises.
• Resolve guest concerns and complaints effectively and efficiently, ensuring guest satisfaction.
• Actively take part in training the team, facilitating formal training sessions and on the job training
• Be present in the lobby at all times and act as the go to for all guest requests.
• Assist guests with luggage storage & delivery to their room.
• Communicate with guests prior to arrival and assist with queries and requests relating to their stay.
• Share your insider knowledge of the city, providing tailored recommendations for dining, attractions, and entertainment.
• Engage with guests throughout their stay, ensuring every moment is enjoyable and memorable.
• Collaborate with other departments within Hotel Park Ave to ensure prompt and efficient fulfillment of guest requests.
• Gather and respond to feedback, continuously striving for excellence in our service.
• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

What you will bring to Hotel Park Ave;

• Experience in hospitality or customer service is highly valued.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and a keen eye for detail.
• Flexibility to work varied hours, including weekends and holidays.
• A sincere passion for hospitality and enriching the lives of others.

Compensation and Benefits;

At Hotel Park Ave we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Annual Pay $64.355.00
• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Generous paid time off program including Vacation Days, Sick Days, Personal Days, and Holidays.
• Company Paid Life Insurance 1.5X annual salary