Front Office Supervisor

Hotel Park Ave; New York (NY); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid time off

Employee discounts across Lore Group

Complementary nights at Lore Group 호텔s

Life Insurance

Employee Assistance Program

Referral incentives

Job summary

Hotel Park Ave in New York City is seeking a Front Office Supervisor to lead the Guest Journey Ambassadors on shift and ensure seamless guest experiences.

You will mentor the team, welcome guests, assist with check-in/out, share city tips, and collaborate with other departments to fulfill requests while upholding Lore Group standards.

Qualifications

• Experience in hospitality or customer service is highly valued.
• Exceptional communication skills, both verbal and written.
• Flexible to work varied hours, including weekends and holidays.

Responsibilities

• Lead and motivate the team of Guest Journey Ambassadors.
• Oversee check-in and check-out to ensure smooth guest flow.
• Respond to guest needs and resolve complaints promptly.
• Share insider city recommendations with guests.
• Collaborate with other departments to fulfill guest requests.

Skills

Hospitality experience

Customer service excellence

Communication skills

Flexibility

Job description

Are you driven by a passion for providing extraordinary guest experiences? Do you thrive on making connections and brightening someone’s day? If this sounds like you, then we invite you to become a vital part of our team as a Front Office Supervisor at Hotel Park Ave in the heart of New York City!

On an avenue steeped in history, we’re what comes next: a curated space to be yourself and embrace the bold.

A design led lifestyle hotel, Hotel Park Ave sits at the heart of the NoMad neighborhood on one of Manhattan’s most famous streets. The hotel, currently undergoing refurbishment by the Lore Group design team, will soon unveil refreshed rooms, a new lobby and nine new suites. New restaurants and bars will be announced soon.

As Front Office Supervisor, you are the face of Hotel Park Ave, acting as the team lead on shift and ensuring the team of Guest Journey Ambassadors excel in delivering a seamless guest experience.

Your role and responsibilities will include;

• Lead and motivate the team of Guest Journey Ambassadors, fostering a culture of service excellence and teamwork.
• Act as the team lead, supporting the Guest Journey Ambassadors with any queries or challenges.
• Welcoming guests on arrival and facilitating smooth check-in and check-out experiences.
• Anticipate guest needs and deliver outstanding service, turning requests into delightful surprises.
• Resolve guest concerns and complaints effectively and efficiently, ensuring guest satisfaction.
• Actively on the spot coaching and on the job training.
• Be present in the lobby be available for team and guests.
• Assist guests with luggage storage & delivery to their room.
• Communicate with guests prior to arrival and assist with queries and requests relating to their stay.
• Share your insider knowledge of the city, providing tailored recommendations for dining, attractions, and entertainment.
• Engage with guests throughout their stay, ensuring every moment is enjoyable and memorable.
• Collaborate with other departments within Hotel Park Ave to ensure prompt and efficient fulfillment of guest requests.
• Gather and respond to feedback, continuously striving for excellence in our service.
• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

What you will bring to Hotel Park Ave;

• Experience in hospitality or customer service is highly valued.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and a keen eye for detail.
• Flexibility to work varied hours, including weekends and holidays.
• A sincere passion for hospitality and enriching the lives of others.

Compensation and Benefits;

At Hotel Park Ave we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Hourly Pay $27.00
• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Generous paid time off program including Vacation Days, Sick Days, Personal Days, and Holidays.
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive- Can you send information on this?