Guest Journey Ambassador

Riggs D.C; New York, Northern (NY, KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Complementary Nights

Employee Rates

Family Rates

Lore Discovery Discounts

Restaurant Discounts

Paid Time Off

Life Insurance

Employee Assistance Program

401K Match

Training & Development

Job summary

Hotel Park Ave in New York City seeks a Guest Journey Ambassador to warmly welcome guests and ensure flawless check-in and check-out experiences. The role focuses on anticipating guest needs, delivering exceptional service, and sharing tailored local recommendations.

You will be the face of the hotel, engaging with guests throughout their stay, collaborating with other departments, and contributing to memorable experiences. This position offers full-time hours with attractive Lore Group benefits.

Qualifications

• Experience in hospitality or customer service is valued.
• Exceptional verbal and written communication.
• Strong problem-solving skills and attention to detail.
• Flexible availability including weekends and holidays.
• Genuine passion for hospitality and guest experience.

Responsibilities

• Welcoming guests and assisting with check-in/check-out.
• Anticipate needs and create memorable experiences.
• Be present in the lobby and handle guest requests.
• Assist guests with luggage storage and room delivery.
• Offer insider city recommendations to guests.
• Collaborate with hotel teams to fulfill requests.
• Gather feedback and strive for service excellence.
• Resolve guest concerns promptly and professionally.

Skills

Hospitality experience

Communication skills

Problem solving

Flexible hours

Hospitality passion

Job description

Are you driven by a passion for providing extraordinary guest experiences? Do you thrive on making connections and brightening someone’s day? If this sounds like you, then we invite you to become a vital part of our team as a Guest Journey Ambassador at Hotel Park Ave in the heart of New York City! Hotel Park Ave On an avenue steeped in history, we’re what comes next: a curated space to be yourself and embrace the bold. A design led lifestyle hotel, Hotel Park Ave sits at the heart of the NoMad neighborhood on one of Manhattan’s most famous streets. The hotel, currently undergoing refurbishment by the Lore Group design team, will soon unveil refreshed rooms, a new lobby and nine new suites.

As a Guest Journey Ambassador, you are the face of Hotel Park Ave, warmly welcoming guests and facilitating smooth check-in and check-out experiences.

Responsibilities

• Welcoming guests on arrival and facilitating smooth check-in and check-out experiences.
• Anticipate guest needs and deliver outstanding service, turning requests into delightful surprises.
• Be present in the lobby at all times and act as the go to for all guest requests.
• Assist guests with luggage storage & delivery to their room.
• Share your insider knowledge of the city, providing tailored recommendations for dining, attractions, and entertainment.
• Engage with guests throughout their stay, ensuring every moment is enjoyable and memorable.
• Collaborate with other departments within Hotel Park Ave to ensure prompt and efficient fulfillment of guest requests.
• Gather and respond to feedback, continuously striving for excellence in our service.
• Resolve guest concerns and complaints effectively and efficiently, ensuring guest satisfaction.

What you will bring

• Experience in hospitality or customer service is highly valued.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and a keen eye for detail.
• Flexibility to work varied hours, including weekends and holidays.
• A sincere passion for hospitality and enriching the lives of others.

Compensation and Benefits

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Generous paid time off program including Vacation Days, Sick Days, Personal Days, and Holidays.
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• 401K with 5% Match
• Training and Development Programs
• Additional perks via Cigna
• $23.00 hourly pay

Location

New York, NY

Our properties are widely celebrated for their thoughtful design, interesting use of space, engaging restaurants, award-winning bars and the passion of our people. We are passionate about our people and are committed to training, developing, mentoring, and coaching a world-class team to deliver memorable experiences for our guests. As a small, independent group, we are able to offer a personalised career progression on a global stage, with many of our team members having been able to move to our European and American properties, and vice versa, expanding their roles, careers and experiences. We prefer to promote and transfer within our group whenever possible, backed up by tailored training using internal and external resources. We firmly believe our future leaders are alongside us. Click here to discover stories below from Lore Group team members across Amsterdam, London, Washington DC and our group office in London.