Front Office Manager

Hotel Park Ave; New York (NY); On-site; USD 70,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance (ft

6 complimentary nights a year at Lore/

Lore Group Employee & Immediate Family

Lore Group Friend and Family Rates

50% Employee discount and 25% Friends/

50% discount in Lore Group restaurants

Generous paid time off

Company Paid Life Insurance 1.5X

Job summary

Hotel Park Ave NYC is seeking a Front Office Manager to lead the heart of guest experience in our NoMad hotel. You will oversee a fast-paced front desk operation, mentor a team of managers, and ensure seamless stays with outstanding service and flawless execution of check-in and departures.

Reporting to the Assistant Director of Rooms, you’ll drive guest satisfaction, manage inventory and billing processes, and uphold the high standards that define our brand.

Qualifications

• Confident and inspiring hospitality leader with Front Office management experience.
• Ability to drive guest satisfaction in a fast-paced hotel environment.
• Strong communication, coaching, and development skills.

Responsibilities

• Lead an exceptional Front Office operation.
• Oversee the guest journey and manage a team of Front Office managers and ambassadors.
• Ensure service standards across Front Office touchpoints.
• Drive guest satisfaction, loyalty, and reputation.
• Monitor room inventory, occupancy, and billing in collaboration with Housekeeping and Revenue teams.
• Lead, coach, and motivate Front Office staff; provide training and development.
• Own budgeting, forecasting, and labor management within Front Office.

Skills

Front Office leadership

Hotel operations

Problem-solving

Calm under pressure

Collaborative leadership

Communication skills

Tools

Property management systems (PMS)

Job description

Welcome to Hotel Park Ave NYC, a stylish lifestyle hotel in the heart of Manhattan's vibrant NoMad neighbourhood. Set on the iconic Park Avenue South, Hotel Park Ave offers guests a sophisticated retreat that blends contemporary design, warm hospitality, and the unmistakable energy of New York City. Home to acclaimed dining and bar concepts, including Seed Library by Mr Lyan, Park Rose restaurant, and the rooftop venue Golden Child, the hotel is a destination for both travellers and locals alike. At Hotel Park Ave, our team are passionate about creating memorable experiences, embracing individuality, and delivering service that feels genuine, thoughtful, and effortlessly New York.

We're looking for a Front Office Manager to lead the team at the heart of our guest experience. This is an opportunity for someone who thrives in the fast pace of NYC hospitality and understands that exceptional stays begin and end with outstanding service. From the first welcome at check-in to a seamless departure, you'll ensure every guest interaction reflects the highest standards of hospitality.

Reporting to the Assistant Director of Rooms, you'll lead the Front Office operation, ensuring a smooth, efficient, and memorable experience for every guest while inspiring your team to deliver service that exceeds expectations.

What you'll do as Front Office Manager

Lead an exceptional Front Office operation

• Oversee the full guest journey, managing a team of Assistant Front Office Managers and Guest Journey Ambassadors
• Create memorable guest experiences by anticipating needs and resolving concerns with professionalism and care
• Ensure service standards are consistently delivered across all Front Office touchpoints
• Drive guest satisfaction, loyalty, and reputation through proactive engagement and problem-solving
• Monitor and manage room inventory, occupancy, and room assignments in partnership with Housekeeping and Revenue teams

Inspire and develop your team

• Lead, coach, and motivate Front Office colleagues to deliver best-in-class service
• Provide ongoing training, feedback, and development opportunities to support individual and team performance
• Lead by example on the floor, remaining visible, approachable, and engaged in daily operations
• Foster a culture of accountability, collaboration, and continuous improvement

Drive operational excellence

• Ensure property management systems are used effectively to support guest service, upselling opportunities, and accurate billing
• Oversee daily shift operations, cash handling procedures, reporting, and departmental administration
• Review guest feedback and operational metrics to identify opportunities for improvement
• Ensure compliance with all company, brand, health, safety, and security standards

Think like an owner

• Support budgeting, forecasting, and labor management within the Front Office department
• Monitor departmental performance against key operational and guest experience targets
• Identify operational challenges early and implement practical solutions
• Act as Manager on Duty when required, providing leadership across the hotel and supporting colleagues to deliver exceptional guest experiences

What we're looking for

A confident and inspiring hospitality leader with proven Front Office management experience in a fast-paced, guest-focused hotel environment. You'll be highly visible, service-driven, and passionate about developing teams while maintaining exceptional operational standards.

You’ll bring:

• Previous leadership experience within a hotel Front Office environment
• Strong knowledge of hotel operations and property management systems
• Excellent problem-solving and decision-making skills
• The ability to remain calm, positive, and effective in a dynamic, high-volume environment
• A collaborative leadership style and a commitment to coaching and developing others
• Outstanding communication skills and attention to detail

If you're passionate about creating memorable guest experiences and leading a high-performing Front Office team in one of New York City's most exciting hotel environments, we'd love to hear from you.

$70,000.00 per year

At Hotel Park Ave we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers.

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Generous paid time off program including Vacation Days, Sick Days, Personal Days, and Holidays.
• Company Paid Life Insurance 1.5X annual salary