Front Office Manager

Fairmont; New York (NY); On-site; USD 77,000 - 95,000; Full time

Job summary

Accor is seeking a Front Office Manager at The Plaza, a Fairmont Managed hotel in New York City. The ideal candidate will possess strong leadership skills and a passion for guest service, assisting various departments while ensuring productivity guidelines are met.

This role involves ensuring exceptional service standards are followed and effectively communicating across shifts, making it crucial for candidates to have prior supervisory experience in the hospitality industry.

Qualifications

• Minimum of 1 year previous proven supervisory experience.
• Fluency in English required.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Assist the Front Office in all aspects of the department.
• Provide managerial support for Reception and Guest Services.
• Ensure service standards are consistently followed.

Skills

Guest service passion

Communication skills

Leadership skills

Organizational skills

Problem-solving

Training skills

Computer proficiency

Education

Degree in Hospitality Management

Tools

Micros-Fidelio System

Microsoft Office (Word, Excel, PowerPoint)

Job description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Job Description

Summary of Responsibilities:
Reporting to the Assistant Director, Front Office responsibilities and essential job functions include but are not limited to the following:

• Assist the Front Office in all aspects of the department and ensure service standards are followed
• Provides managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Compensation: $86,000 per annum

Qualifications

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Fluency in English
• Minimum of 1 year previous proven supervisory experience
• Must have the ability to handle a multitude of tasks and Guest requests
• Knowledge of Micros-Fidelio Property Management System an asset
• Should possess or seek certification in basic first aid
• Strong guest service orientation and training skills background required
• Ability to work independently and prioritize responsibilities
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Additional Information

All your information will be kept confidential according to EEO guidelines.

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