Assistant Front Office Manager

Moxy Hotels; New York (NY); On-site; USD 56,000 - 76,000; Full time

Benefits offered by this job

Career Advancement

Travel Discounts

Bonus Eligibility

Job summary

Moxy Hotels in Brooklyn, NY seeks an Assistant Front Office Manager to train and lead daily guest services operations including the front desk, reservations, and audit. You will collaborate with the team to ensure outstanding guest experiences and a proactive, service-oriented environment.

The role requires strong leadership, 2+ years in a branded hotel setting, and proficiency with hotel software platforms. Flexible to work varied hours, including nights and weekends.

Qualifications

• 2+ years of Assistant Front Office Manager experience in a branded hotel environment.
• College degree or hospitality-related coursework preferred.
• Strong knowledge of software applications including MS Office and hotel platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).

Responsibilities

• Train, coach and oversee daily guest services operations (front desk, reservations, audit).
• Lead the team to deliver exceptional guest service and set a tone for guest experiences.
• Communicate and coordinate with team to achieve high guest and staff satisfaction.

Skills

Customer service

Leadership

Multitasking

English fluency

Education

Hospitality coursework

College degree preferred

Tools

Opera PMS

OnQ

Lightspeed

Slack

Job description

Additional Information

Job Number 26102469

Job Category Rooms & Guest Services Operations

Location 353 Bedford Ave, Brooklyn, New York, United States, 11211 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $66,300

Expiration Date: 09/28/2026

Additional Information: This hotel is owned and operated by an independent franchisee, Magna Hospitality Group, L.C. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Responsibilities

In this role, you will be responsible for training, coaching, and the daily operations of the hotel's guest services. This includes the front desk, reservations, and audit, as well as general guest services, and working side by side with the team daily. This position helps set the tone for the guest experience and demonstrates leadership by leading by example in exceptional guest service.

As Assistant Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements

• Previous 2+ years of Assistant Front Office Manager experience in a branded hotel environment
• College degree or coursework in a hospitality-related field preferred
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English; additional languages preferred. Spanish language skills are beneficial
• Excellent verbal and written communication skills
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multitask and work under pressure
• Full availability is required; must be able to work varied hours including nights, weekends, and holidays

Career Advancement, Travel Discounts, & Bonus Eligibility!

This company is an equal opportunity employer.