Assistant Front Office Manager

Clear Destination Inc.; Richmond, Northern (VA, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Clear Destination Inc. is seeking an Assistant Front Office Manager to coordinate with the Front Office Manager and staff to maximize Front Office operating efficiency. The role emphasizes guest service excellence, handling complaints, training associates to Omni Standards, and close collaboration with Night Audit and other departments.

A background in luxury hotels and flexible scheduling is preferred. The position requires proven front desk leadership, strong communication, and the ability to

Qualifications

• Previous luxury hotel experience preferred.
• Flexible schedule; nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, multi-tasking, detail oriented, and well organized.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on an ongoing basis, especially with Night Audit each evening/morning.
• Handle guest complaints maintaining a satisfactory impression on resolution.
• Be familiar with hotel computer systems for training, maintenance and troubleshooting.
• Complete weekly supply inventories to ensure adequate pars.
• Prepare rate discrepancy reports and implement changes.
• Block/assign arrivals for the following day (VIPs, ESPs, special requests).
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete daily credit checks.
• Adhere to Systems & Controls of Front Office.
• Ensure knowledge of Marketing Programs and loyalty tracking.
• Work closely with Loyalty Ambassador to ensure selected guests are tracked and serviced.

Job description

Assistant Front Office Manager

Overview

The Assistant Front Office Manager will work closely with Front Office Manager and staff to ensure maximum Front Office operating efficiency.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.