Night Auditor

Dimension-Hospitality,-LLC; Nashville (TN); On-site; USD 25,000 - 33,000; Full time

Job summary

HM Alpha Hotels & Resorts is seeking a Night Auditor for Grand Hyatt Nashville to ensure accurate revenue allocation and daily reconciliation across departments. You will serve as a Guest Service representative and Manager on Duty during overnight hours, balancing cash, preparing the front office for the next shift, and handling PBX duties.

The role requires a HS Diploma or equivalent and preferred guest service or front desk experience, with a background check completed prior to employment.

Qualifications

• HS Diploma or equivalent.
• Previous Guest Service or Front Desk hospitality experience preferred.
• Successful completion of a background check required prior to employment.

Responsibilities

• Conduct all audit procedures in accordance with hotel and company standards on a daily basis.
• Verify and confirm the status of wake-up call requests, ensuring proper handling and follow-up.
• Balance and reconcile all cash receipts and transactions during the audit shift, and ensure deposits are made promptly.
• Prepare the front office for the upcoming shift, resetting systems and operations for the day’s business.
• Serve as a Guest Service representative and act as Manager on Duty during overnight hours, ensuring a seamless guest experience.
• Function as PBX operator during the audit shift, managing communication duties effectively.
• Participate in all front office meetings with an active and collaborative approach.
• Engage in training and cross-training opportunities, continually enhancing skill sets.
• Proactively greet guests with a friendly and welcoming demeanor, ensuring a positive guest experience.
• Other duties as assigned by the leader

Skills

Customer service

Attention to detail

Communication

Education

HS Diploma or equivalent

Tools

PBX system

Job description

The Night Auditor will ensure accurate allocation of all revenue to the appropriate departments, reconcile revenue across departments daily, and complete all required reports in a timely manner.

Responsibilities

• Conduct all audit procedures in accordance with hotel and company standards on a daily basis.
• Verify and confirm the status of all wake-up call requests, ensuring proper handling and follow-up.
• Balance and reconcile all cash receipts and transactions completed during the audit shift, and ensure cash deposits are made promptly.
• Prepare the front office for the upcoming shift, resetting systems and operations for the day’s business.
• Serve as a Guest Service representative and act as Manager on Duty during overnight hours, ensuring a seamless guest experience.
• Function as PBX operator during the audit shift, managing communication duties effectively.
• Participate in all front office meetings with an active and collaborative approach.
• Engage in all training and cross-training opportunities, continually enhancing skill sets.
• Proactively greet guests with a friendly and welcoming demeanor, ensuring a positive guest experience.
• Other duties as assigned by the leader

Education and Experience

• HS Diploma or equivalent
• Previous Guest Service or Front Desk hospitality experience preferred

Pay Rate: $21.00/hour

Position Requirements Successful completion of a background check is required prior to employment.

Category Front Office / Front Desk

Location Grand Hyatt Nashville 229

Full-Time/Part-Time Full-Time

Shift Nights

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.