Front Office Leader: Guest Experience & Operations Manager

HHM Hospitality; Plantation (FL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

PTO

401k Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hospitality is seeking a Front Office Manager to lead hotel front office operations, driving guest satisfaction and brand standards. You will interview, train, schedule, coach and support associates while managing budgets and forecasts to optimize occupancy and financial controls.

The role requires 2–5 years in hospitality and an Associate’s or Bachelor’s degree (preferred). Growth paths include Assistant General Manager and General Manager roles within HHM’s properties.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

People management

Guest service orientation

Education

Associate’s degree or Bachelor’s degree preferred

Job description

HHM Hospitality is seeking a Front Office Manager to lead hotel front office operations, driving guest satisfaction and brand standards. You will interview, train, schedule, coach and support associates while managing budgets and forecasts to optimize occupancy and financial controls.

The role requires 2–5 years in hospitality and an Associate’s or Bachelor’s degree (preferred). Growth paths include Assistant General Manager and General Manager roles within HHM’s properties.