Assistant Front-End & Customer Service Manager

Albertsons Companies; Town of Auburndale (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Associate discounts

Health and benefits

Time off

Career growth

Inclusive environment

Job summary

Albertsons Companies in Wisconsin is seeking an Assistant Customer Service Manager to lead front-end operations, drive customer satisfaction, and support store performance goals. You will oversee checkout efficiency, coach associates, and ensure compliant, well‑run daily front-end activities.

The role emphasizes a strong customer-service focus, teamwork, and effective communication in a fast-paced retail environment. Competitive wages and benefits accompany this opportunity.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to manage front-end operations and staff.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Guide and oversee front-end activities including scheduling, service levels, and daily operations
• Maintain cleanliness, organization, and a positive front-end environment
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions
• Monitor inventory and ordering of front-end supplies and materials
• Hire, train, coach, and develop front-end associates and supervisors
• Support labor planning, budgeting, and expense control for the department
• Maintain compliance with company policies, safety standards, and operational procedures
• Complete daily reports, payroll processes, and required documentation

Skills

Customer service

Communication

Organization

Team collaboration

Job description

Albertsons Companies in Wisconsin is seeking an Assistant Customer Service Manager to lead front-end operations, drive customer satisfaction, and support store performance goals. You will oversee checkout efficiency, coach associates, and ensure compliant, well‑run daily front-end activities.

The role emphasizes a strong customer-service focus, teamwork, and effective communication in a fast-paced retail environment. Competitive wages and benefits accompany this opportunity.