Assistant Director, Student Central (Hybrid)

The Chronicle Of Higher Education, Inc.; Bloomington (IN); Hybrid; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Tuition subsidy for IU courses

Paid holidays and generous leave

Employee assistance program

Job summary

Indiana University Bloomington, Office of Enrollment Management, seeks a Senior Student Central leader to oversee integrated student services. You will supervise staff, ensure compliant operations, and collaborate with Admissions, Financial Aid, Registrar, Scholarships, and Bursar to enhance the student experience.

You will drive efforts in recruitment, enrollment, persistence, and degree completion while maintaining policy interpretation and service quality.

Qualifications

• Bachelor's degree in communications, journalism, English, public relations, or related field.
• 4 years of progressive experience in student services or higher education administration.
• Experience interpreting complex policies and regulations.
• Leadership and supervisory experience.
• Experience in a one-stop student service environment.
• Knowledge of federal financial aid regulations and student records.
• Experience using student information systems and enrollment tech.
• Experience leading process improvement initiatives.

Responsibilities

• Provide leadership and strategic support for Student Central's integrated services.
• Supervise staff and manage daily operations with compliance to policies.
• Collaborate with Admissions, Financial Aid, Registrar, Bursar, and partners to deliver services.
• Support recruitment, enrollment, persistence, and degree completion efforts.
• Develop and maintain procedures for consistent service delivery.
• Analyze service metrics and identify opportunities for improvement.
• Participate in strategic planning and university committees.

Skills

Written and verbal communication

Professionalism

Time management

Quality mindset

Flexibility

Continuous learning

Education

Bachelor's degree in communications, journalism, English, public relations, or related field

Tools

Microsoft Office

Student Information Systems

Job description

Indiana University Bloomington, Office of Enrollment Management, seeks a Senior Student Central leader to oversee integrated student services. You will supervise staff, ensure compliant operations, and collaborate with Admissions, Financial Aid, Registrar, Scholarships, and Bursar to enhance the student experience.

You will drive efforts in recruitment, enrollment, persistence, and degree completion while maintaining policy interpretation and service quality.