Assistant Director of Ticket Operations

University of North Carolina Charlotte; Charlotte (NC); On-site; USD 36,000 - 47,000; Full time

Job summary

University of North Carolina Charlotte is seeking an Assistant Director of Ticket Operations to manage daily and event ticket office operations for the Charlotte 49ers. You will handle deposits, revenue reporting, and present ticket purchasing opportunities for multiple university events in line with department policies.

The role requires a bachelor’s degree or an equivalent combination of education and experience, with preferred experience in a college athletic ticket office and familiarity

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in college athletics ticket office environments preferred.

Responsibilities

• Oversee daily and event operations of the Charlotte 49ers Ticket Office, including deposits and reporting.
• Maintain accurate records of ticket revenues and presentations of ticket opportunities for athletic events.
• Support game-day operations including staffing, scheduling, and training for ticket staff.
• Assist with maintaining ticketing hardware/software and related systems.

Skills

Paciolan ticketing

Group sales

Secondary ticket sales platforms

Education

Bachelor's degree or equivalent combination of education and experience

Tools

Paciolan

Job description

Assistant Director of Ticket Operations

Position Information

• Vacancy Open to: All Candidates
• Employment Type: Permanent - Full-time
• Hours per week: 40
• Months per year: 12
• Position Number: 012579
• NC Salary Grade Equivalency: NC08
• Classification Title: University Program Associate - Contributing
• Working Title: Assistant Director of Ticket Operations
• Salary Range: $35,589 - $46,680
• Anticipate Hiring Range: $35,589 - $42,436
• FLSA Status: Non Exempt
• Division: Athletics
• Department: Athletics (Adm)
• Work Unit: Athletics Admin/Support
• Work Schedule: 8:00 am - 5:00 pm; Monday - Friday with evening and weekend hours required in conjunction with scheduled athletic events.
• Primary Purpose of Position: The primary purpose of the Assistant Director of Ticket Operations is to assist with the ticket operations of the Charlotte 49ers Ticket Office at UNC Charlotte.
• Minimum Education/Experience: Required Minimum Qualifications:
  Bachelor's degree or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.
  Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
• Essential Job Duties: Daily and event operations of the Charlotte 49ers Ticket Office at UNC Charlotte to include daily reporting and deposits of ticket revenues, maintaining accurate record-keeping, and presenting inbound and outbound ticket purchasing opportunities for multiple university athletic events based on established athletic department and athletic foundation policies.
• Other Work Responsibilities: Works football game days and other assigned sports and special events. Manages home events for sports to be assigned. Assists with maintaining and updating ticketing hardware and software. Assists with game-day event ticket staff training and scheduling.
• Departmental Preferred Experience, Skills, Training/Education: Experience in a college athletic ticket office. Proficiency with Paciolan ticketing software and experience with group sales and secondary ticket sales platforms.
• Work Location: Athletic Ticket Office
• Posting date: 09/17/2026
• Closing date: 09/24/2026
• Proposed Hire Date: 10/05/2026

Applicant Documents

Required Documents

1. Resume / Curriculum Vitae
2. Cover Letter / Letter of Interest
3. Contact Information for References

Optional Documents