Ticket Office Operations Assistant

North Carolina State University; Raleigh (NC); On-site; USD 13,776 - 20,664; Part time

Benefits offered by this job

Health Insurance for Temporary Employees

Career enhancement courses

Free attendance at non-revenue events

Childcare discounts

Wellness & Recreation Membership

Wellness Programs

Job summary

A prominent university in Raleigh is looking for a Ticket Office Operations Assistant to assist with ticket operations for sporting events. Responsibilities include handling customer inquiries, distributing tickets, and supporting game-day operations. The position requires effective communication skills, previous customer service experience, and the ability to work 5-20 hours a week, including evenings and weekends. Health insurance, professional development courses, and free attendance to sporting events are available as benefits.

Responsibilities

• Assist ticket office and customers on game days.
• Handle customer inquiries and distribute event tickets.
• Learn to use the Paciolan Ticketing System.

Skills

Customer service experience

Ability to communicate effectively

Cash handling skills

Ability to work in fast-paced environment

Ability to work evenings and weekends

Education

High School Diploma

Job description

Job Overview

The Ticket Office Operations Assistant works within the NC State Athletics Ticket Office, assisting with ticket operations for all NC State sporting events, including football, men’s and women’s basketball, volleyball, baseball, softball, wrestling, and gymnastics. The role supports game‑day operations and interacts with customers on installation and event days.

Responsibilities

Provide assistance to the ticket office and its customers on game days, including: handling customer inquiries, distributing event tickets, and performing additional tasks as directed by supervisors. Learn to use the Paciolan Ticketing System for walk‑up sales on game day and support home NC State sports events as scheduled.

Work Schedule

Hours may vary. Nights and weekends are required as needed. Employees will be assigned 5‑20 hours per week, based on the student supervisor’s schedule. No valid NC driver’s license or commercial driver’s license is required.

Minimum Qualifications

High School Diploma.

Required Skills

• Willing to work as many home football and men’s basketball games as possible
• Must be able to work 5‑20 hours per week, including evenings and weekends as assigned by the student supervisor
• Previous customer service experience
• Ability to effectively communicate with and assist customers
• Ability to thrive in a fast‑paced and interactive setting
• Skilled in handling cash transactions

Benefits

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses
• Attend non‑revenue generating sporting events for free
• Childcare discounts
• Wellness & Recreation Membership
• Wellness Programs

EEO Statement

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact 919‑513‑0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515‑2135 or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.