Assistant Director of Ticket Operations

The University of North Carolina; Vulcan (OH); On-site; USD 36,000 - 47,000; Full time

Job summary

The University of North Carolina at Charlotte is seeking an Assistant Director of Ticket Operations to support the Charlotte 49ers Ticket Office. This role oversees daily ticket operations, deposits, record-keeping, and sales opportunities for university athletic events.

The position requires a bachelor’s degree or equivalent, experience in college athletics ticketing, and proficiency with Paciolan; duties include game-day operations, staff scheduling, and training, with evenings and weekends as

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience in a college athletic ticket office.
• Proficiency with Paciolan ticketing software and experience with group sales and secondary ticket sales platforms.

Responsibilities

• Daily and event operations of the Charlotte 49ers Ticket Office at UNC Charlotte, including daily reporting, deposits of ticket revenues, accurate record-keeping, and presenting inbound and outbound ticket purchasing opportunities for multiple athletic events.
• Works football game days and other assigned sports and special events; manages home events for sports; assists with maintaining and updating ticketing hardware and software; assists with game-day event ticket staff training and scheduling.

Skills

Ticket office experience

Customer service

Education

Bachelor’s degree or equivalent

Tools

Paciolan ticketing software

Job description

Please see Special Instructions for more details.

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write ‘see resume’ on your application when completing the job duties section.

If time-limited, note appointment end date

Hours per week 40

Months per year

Months per year 12

Position Number

Position Number 012579

NC Salary Grade Equivalency

NC Salary Grade Equivalency NC08

Classification Title

Classification Title University Program Associate - Contributing

Working Title

Assistant Director of Ticket Operations

Salary Range

$35,589 - $46,680

Anticipate Hiring Range

$35,589 - $42,436

FLSA Status

Non Exempt

Division

Department

Work Unit

Work Schedule

8:00 am – 5:00 pm; Monday – Friday with evening and weekend hours required in conjunction with scheduled athletic events.

Primary Purpose of Position

The primary purpose of the Assistant Director of Ticket Operations is to assist with the ticket operations of the Charlotte 49ers Ticket Office at UNC Charlotte.

Required Minimum Qualifications

Bachelor’s degree or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

Note: Some state job postings state you can qualify by an ‘equivalent combination of education and experience.’ If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Daily and event operations of the Charlotte 49ers Ticket Office at UNC Charlotte

Daily and event operations of the Charlotte 49ers Ticket Office at UNC Charlotte to include daily reporting and deposits of ticket revenues, maintaining accurate record-keeping, and presenting inbound and outbound ticket purchasing opportunities for multiple university athletic events based on established athletic department and athletic foundation policies.

Other Work Responsibilities

Works football game days and other assigned sports and special events. Manages home events for sports to be assigned. Assists with maintaining and updating ticketing hardware and software. Assists with game-day event ticket staff training and scheduling.

Departmental Preferred Experience, Skills, Training/Education

Experience in a college athletic ticket office. Proficiency with Paciolan ticketing software and experience with group sales and secondary ticket sales platforms.

Necessary Licenses or Certifications

Work Location

Athletic Ticket Office

Posting date

09/17/2026

Closing date

09/24/2026

Proposed Hire Date

10/05/2026

Contact Information

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report.
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write ‘see resume’ on your application when completing the job duties section.

Required Documents

• Resume / Curriculum Vitae
• Cover Letter / Letter of Interest
• Contact Information for References

Optional Documents

9201 University City BlvdCharlotte, NC 28223