Temporary Ticketing & Event Services Associate

North Carolina A&T State University; Greensboro (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

North Carolina A&T State University seeks a Temporary Ticketing & Event Services Associate to handle ticketing, guest services, and event operations. You will assist with admissions, seating, and venue setup while delivering outstanding customer service.

Weekend/evening hours are typical; candidates should be able to work in a dynamic event environment and use POS systems. This is a part-time, temporary role within the Ticket Office.

Qualifications

• HS Diploma, equivalency or combination of education and experience.
• One year of customer service experience.
• Basic computer skills, including proficiency in MS office applications (Word, Excel, Outlook, etc.)

Responsibilities

• Sell and distribute event tickets in person, online, or by phone.
• Provide excellent customer service to patrons and guests.
• Assist with ticket scanning, admissions, and guest entry procedures.
• Answer questions about event schedules, seating, policies, and venue information.
• Support concession operations, including food and beverage sales.
• Assist with event setup, breakdown, and venue preparation activities.
• Perform environmental services functions to maintain a clean, safe facility.
• Monitor assigned areas to support positive guest experiences and venue operations.
• Assist with crowd management and directing patrons to locations.
• Operate point-of-sale systems and related event technology.
• Provide general administrative and operational support as needed.
• Perform other duties as assigned by the supervisor.

Skills

Customer service

Computer literacy

Education

HS Diploma or equivalent

Tools

MS Office (Word/Excel/Outlook)

Job description

Temporary Ticketing & Event Services Associate

Please see Special Instructions for more details.

Classification Information

Position/Classification Title

Classification Type

Position required to work during periods of adverse weather or other emergencies:

Preferred Years Experience, Skills, Training, Education

Minimum Requirement

• HS Diploma, equivalency or combination of education and experience
• One year of customer service experience
• Basic computer skills, including proficiency in MS office applications (Word, Excel, Outlook, etc.)

Preferred Requirement

• Experience with POS transactions and computer applications
• Experience supporting event management & services

No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Potential Duties and Responsibilities

• Selling and distributing event tickets in person, online, or by phone
• Providing excellent customer service to patrons, guests, and event attendees
• Assisting with ticket scanning, admissions, and guest entry procedures
• Responding to questions regarding event schedules, seating, policies, and venue information
• Supporting concession operations, including food and beverage sales
• Assisting with event setup, breakdown, and venue preparation activities
• Performing environmental services functions to help maintain a clean, safe, and welcoming facility
• Monitoring assigned areas to support positive guest experiences and venue operations
• Assisting with crowd management and directing patrons to designated locations
• Operating point-of-sale systems, cash handling equipment, and related event technology
• Providing general administrative and operational support as needed
• Performing other duties as assigned by the supervisor

Additional Information

Specific job duties, qualifications, work schedules, and assignment durations will vary depending on the needs of the hiring department and the nature of the temporary assignment. Details regarding individual opportunities will be discussed with candidates selected for an interview.

Only applicants who meet the minimum qualifications for a temporary opportunity will be considered. To enhance consideration, applicants are encouraged to upload all relevant certifications, licenses, training records, and other professional credentials at the time of application.

Please Note: This posting will remain active for six (6) months. Applicants who wish to be considered for temporary opportunities after the posting has expired must submit a new application to the subsequent posting.

Primary Function of Organizational Unit

The mission of the Ticket Office is to support the University community and external guests by managing, promoting, and facilitating ticket sales for Athletics and other university-sponsored events. The Ticket Office is committed to delivering exceptional customer service and creating a positive experience for patrons attending events at North Carolina A&T State University.

North Carolina A&T State University sponsors 13 varsity athletic programs and competes at the NCAA Division I level. The University is a member of the Colonial Athletic Association (CAA) in all sports except Football and Women's Bowling. Through its ticketing and event operations, the Ticket Office plays a vital role in supporting student-athletes, enhancing fan engagement, and contributing to the success of athletic competitions and campus events.

The Ticket Office serves as a primary point of contact for event attendees, providing ticketing services, event information, and customer support while helping to foster an enjoyable and welcoming environment for all guests.

Work Hours

Work Hours As needed basis; usually weekend or evening hours.

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies?

Working Title

Working Title Temporary Ticketing & Event Services Associate

Competency Level

Contributing

Position Number

SHRA3263

Recruitment Range

Commensurate with experience

FLSA

Non-Exempt

Appointment Type

Temporary - Part-time

Organizational Division

Staffing Services

Organizational Location

Human Resources

Organizational Unit

Temporary Employment

Required Documents

• Resume

Optional Documents

• Certificate of Release or Discharge from Active Duty (DD-214)
• Cover Letter
• Other Document

Required fields are indicated with an asterisk (*).

• Please indicate where you learned about this employment opportunity:
  • North Carolina A&T State University employment web page
  • University of North Carolina System employment web page
  • Chronicle of Higher Education
  • Higher Education Research Consortium (HERC)
  • Indeed.com
  • Listserv
  • Other
• How many years of relevant point of sale or event services experience do you have?
  • 1-2 years of experience
  • 3-5 years of experiecne
  • More than 5 years of experience

Contact Information

Division of Human Resources
Phone: [phone]
Fax: [phone]
Email: [e-mail]