Assistant Director of Front Office – Luxury Resort Leadership

SkyBridge Luxury; Miami (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Skybridge Luxury is seeking an Assistant Director of Front Office to support the leadership of its Rooms Division at a luxury beachfront resort in Miami. This role oversees daily Front Office and PBX operations, develops high-performing teams, and helps preserve elevated service standards across the guest journey.

The ideal candidate combines hands-on leadership with a deep understanding of luxury hospitality, balances personalized guest service with operational efficiency, and contributes to

Qualifications

• A minimum of 4 years of relevant hotel operations experience, including progressive leadership responsibilities within Front Office or Rooms Division operations.
• Previous experience in a luxury hotel, beachfront resort, or upscale full‑service hospitality environment strongly preferred.
• A post‑secondary diploma or degree in Hospitality Management, Hotel Administration, or a related field is an advantage.
• Strong knowledge of hotel Rooms Division operations, Front Office procedures, guest services, and PBX operations.
• Experience with HMS or a comparable hotel property management system preferred.
• Demonstrated success in leading, coaching, and developing high‑performing teams.
• Strong understanding of departmental financial performance, labor management, budgeting, and operational controls.
• A proven track record of delivering exceptional guest experiences and maintaining elevated service standards.
• Excellent verbal and written communication, organizational, and problem‑solving skills.
• A hands‑on, visible leadership style with the ability to remain composed and decisive in a fast‑paced environment.
• Flexibility to work evenings, weekends, holidays, and varying schedules to support a 24‑hour operation.

Responsibilities

• Oversee daily Front Office and PBX operations, ensuring seamless execution and exceptional guest service standards.
• Partner with the Director of Front Office and senior leadership to establish operational priorities, maintain consistency, and support the resort's overall business objectives.
• Maintain a visible presence in the lobby and guest-facing areas, anticipating guest needs and ensuring service delivery reflects the expectations of a luxury beachfront resort.
• Oversee guest arrivals, departures, room assignments, VIP arrangements, and special requests to ensure a seamless experience.
• Collaborate closely with Housekeeping, Reservations, Engineering, Security, and other departments to deliver a cohesive guest experience.
• Ensure effective use of the hotel's property management system, including accurate guest information, room inventory, and operational reporting.
• Champion a culture of personalized, intuitive, and anticipatory service throughout the guest journey.
• Maintain the highest standards of guest engagement, professional presentation, service etiquette, and attention to detail.
• Address guest feedback, escalated concerns, and service recovery opportunities with professionalism, discretion, and sound judgment.
• Identify opportunities to enhance guest satisfaction, strengthen loyalty, and consistently exceed luxury hospitality expectations.
• Ensure brand standards are upheld across all guest interactions and Front Office touchpoints.

Job description

Skybridge Luxury is seeking an Assistant Director of Front Office to support the leadership of its Rooms Division at a luxury beachfront resort in Miami. This role oversees daily Front Office and PBX operations, develops high-performing teams, and helps preserve elevated service standards across the guest journey.

The ideal candidate combines hands-on leadership with a deep understanding of luxury hospitality, balances personalized guest service with operational efficiency, and contributes to