Assistant Director of Front Office - Luxury Guest Experience

Hilton; Chicago (IL); On-site; USD 87,000 - 92,000; Full time

Benefits offered by this job

Incredible travel perks

Own a piece of Hilton

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous paid time off (PTO)

Health & welfare benefits

Financial security for your future

Job summary

Hilton Chicago, a landmark hotel located on South Michigan Avenue, seeks an Assistant Director of Front Office to lead the front desk team and elevate guest experiences. You will collaborate with leadership to drive service standards, optimize revenue, and mentor a high-performing staff in a luxury environment.

Open availability is required. Salaried position with benefits including meals, gym access, and parking perks, reflecting Hilton’s commitment to exceptional hospitality and team

Responsibilities

• Direct and oversee Front Office operations, ensuring efficient guest service, smooth registration, room inventory control, and policy compliance.

Job description

Hilton Chicago, a landmark hotel located on South Michigan Avenue, seeks an Assistant Director of Front Office to lead the front desk team and elevate guest experiences. You will collaborate with leadership to drive service standards, optimize revenue, and mentor a high-performing staff in a luxury environment.

Open availability is required. Salaried position with benefits including meals, gym access, and parking perks, reflecting Hilton’s commitment to exceptional hospitality and team