Luxury Spa Assistant Director – Guest Experience Leader

1-Hotels-5; Miami Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Starwood Hotels in Miami Beach is seeking an Assistant Spa Director to lead a premium spa team and ensure seamless, high-end guest experiences. You will oversee daily operations, coach staff, and maintain the serenity and efficiency our guests expect.

The ideal candidate has at least 2 years in a similar spa role, a massage therapy license is highly preferred, and a post-secondary diploma or degree is a plus. Strong communication and a willingness to adapt to a 24-hour operation are essential.

Qualifications

• Minimum of 2 years of similar work experience in spa/hospitality.
• Massage Therapy license highly preferred.
• Post-secondary diploma or degree would be a plus.
• Strong knowledge of spa operations and track record in guest and team member engagement and financial performance.
• Excellent verbal and written communication.
• Flexible and able to meet the demands of a 24-hour operation.

Responsibilities

• Lead the spa team and provide individual support and direction as needed.
• Ensure on-time appointments and accommodate special requests to maintain a world-class luxury spa experience.
• Drive guest and team engagement and contribute to financial performance.

Skills

Spa operations

Leadership

Guest engagement

Communication skills

Flexibility

Education

Diploma or degree in hospitality or related field

Massage Therapy license (preferred)

Job description

Starwood Hotels in Miami Beach is seeking an Assistant Spa Director to lead a premium spa team and ensure seamless, high-end guest experiences. You will oversee daily operations, coach staff, and maintain the serenity and efficiency our guests expect.

The ideal candidate has at least 2 years in a similar spa role, a massage therapy license is highly preferred, and a post-secondary diploma or degree is a plus. Strong communication and a willingness to adapt to a 24-hour operation are essential.