Assistant Department Manager - Training & Customer Service

Floor & Decor Holdings Inc.; Pensacola (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays

Paid Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. in Pensacola, FL is seeking a trainer to develop Product Sales Specialists and ensure customers have a positive shopping experience with exceptional service and product knowledge.

The role focuses on coaching staff, certifying product specialists, and maintaining accurate merchandising, pricing and store presentation while guiding customers through questions, selections and checkout.

Qualifications

• High School Diploma or GED.
• 1 year of customer service/sales experience.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Act and work in a manner that is consistent with company’s core values
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the POS system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how-to’ classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Skills

Customer service

Communication skills

Multi-tasking

Sales experience

Education

High School Diploma or GED

Tools

POS system

Job description

Floor & Decor Holdings Inc. in Pensacola, FL is seeking a trainer to develop Product Sales Specialists and ensure customers have a positive shopping experience with exceptional service and product knowledge.

The role focuses on coaching staff, certifying product specialists, and maintaining accurate merchandising, pricing and store presentation while guiding customers through questions, selections and checkout.