Assistant Department Manager - Sales & Training Lead

Floor & Decor; Midlothian (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision insurance

Job summary

Floor & Decor is seeking a Training Specialist to develop Product Sales Specialists and ensure customers have a positive shopping experience with exceptional service and product information. The role focuses on coaching, certification, and retail fundamentals in a fast-paced environment.

The position involves teaching the basic P's of retail, directing staff, and maintaining accurate merchandising, pricing, and showroom presentation. Forklift certification and strong communication are required.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.

Responsibilities

• Act in alignment with the company's core values.
• Teach and apply the basic P's of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing).
• Provide direction to product sales specialists for high-quality customer service.
• Complete product specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Ensure department merchandising, pricing, and organization.
• Communicate SOP changes to associates promptly.
• Complete the forklift proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist the processing of merchandise to the showroom floor.
• Validate product placement and pricing within the department.
• Greet customers in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process customers at check-out using the POS system.
• Process refunds and exchanges according to guidelines.
• Present 'how-to' classes to customers.
• Follow cash, check and card procedures.
• Answer the telephone per guidelines.
• Stock and tag merchandise displays.
• Create price tags and signs.

Skills

Customer service

Sales experience

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a Training Specialist to develop Product Sales Specialists and ensure customers have a positive shopping experience with exceptional service and product information. The role focuses on coaching, certification, and retail fundamentals in a fast-paced environment.

The position involves teaching the basic P's of retail, directing staff, and maintaining accurate merchandising, pricing, and showroom presentation. Forklift certification and strong communication are required.