Assistant Department Manager - Sales & Training Lead

Floor & Decor

Midlothian (VA)

On-site

USD 23,000 - 32,000

Full time

6 days ago
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Benefits offered by this job

Bonus opportunities
401k with company match
Employee Stock Purchase Plan
Medical, Dental, Vision insurance

Job summary

Floor & Decor is seeking a Training Specialist to develop Product Sales Specialists and ensure customers have a positive shopping experience with exceptional service and product information. The role focuses on coaching, certification, and retail fundamentals in a fast-paced environment.

The position involves teaching the basic P's of retail, directing staff, and maintaining accurate merchandising, pricing, and showroom presentation. Forklift certification and strong communication are required.

Qualifications

  • High School Diploma or GED is required.
  • 1 year of customer service/sales experience or equivalent.
  • Excellent verbal and written communication skills.

Responsibilities

  • Act in alignment with the company's core values.
  • Teach and apply the basic P's of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing).
  • Provide direction to product sales specialists for high-quality customer service.
  • Complete product specialist certification courses.
  • Demonstrate understanding of merchandise and installation.
  • Ensure department merchandising, pricing, and organization.
  • Communicate SOP changes to associates promptly.
  • Complete the forklift proficiency testing and certification.
  • Communicate inventory needs to management.
  • Direct and assist the processing of merchandise to the showroom floor.
  • Validate product placement and pricing within the department.
  • Greet customers in a helpful and courteous manner.
  • Assist customers with product questions and selections.
  • Process customers at check-out using the POS system.
  • Process refunds and exchanges according to guidelines.
  • Present 'how-to' classes to customers.
  • Follow cash, check and card procedures.
  • Answer the telephone per guidelines.
  • Stock and tag merchandise displays.
  • Create price tags and signs.

Skills

Customer service
Sales experience
Communication
Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a Training Specialist to develop Product Sales Specialists and ensure customers have a positive shopping experience with exceptional service and product information. The role focuses on coaching, certification, and retail fundamentals in a fast-paced environment.

The position involves teaching the basic P's of retail, directing staff, and maintaining accurate merchandising, pricing, and showroom presentation. Forklift certification and strong communication are required.

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