Assistant Department Manager: Lead & Develop Sales Pros

Floor & Decor Holdings Inc.; Nashville (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, dental, vision insurance

Paid vacation and holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking to train and develop Product Sales Specialists to ensure customers have a positive shopping experience with expert product information.

A high school diploma or GED, plus 1 year of customer service or sales experience, are required, along with excellent communication and the ability to multi-task in a fast-paced store environment. You will oversee training, certify product staff, manage merchandising and pricing accuracy, and guide associates to deliver

Qualifications

• Requires high school diploma or GED.
• 1 year of customer service or sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Lead and train Product Sales Specialists.
• Ensure exceptional customer service and product knowledge.
• Complete product specialist certification courses.
• Understand and merchandise products and installation.
• Greet customers and assist with product questions and selections.
• Process sales at checkout and handle refunds/exchanges per policy.
• Present educational classes to customers and communicate SOP changes.

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking to train and develop Product Sales Specialists to ensure customers have a positive shopping experience with expert product information.

A high school diploma or GED, plus 1 year of customer service or sales experience, are required, along with excellent communication and the ability to multi-task in a fast-paced store environment. You will oversee training, certify product staff, manage merchandising and pricing accuracy, and guide associates to deliver