Assistant Dental Office Manager

Fitchburg Smile; Fitchburg (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Paid time off

Job summary

Fitchburg Smile is seeking a highly organized Dental Office Manager to lead the daily operations of our practice. You will optimize clinical schedules, manage patient flow, present treatment plans, and supervise front-desk staff to ensure a smooth, patient-centered experience.

The ideal candidate has at least 3 years of direct dental office management experience, strong communication skills, and a commitment to HIPAA and safety protocols.

Qualifications

• Minimum 3+ years of direct dental office management experience.
• Strong organizational skills.
• Patient-focused approach.
• Experience presenting treatment plans and payment options.

Responsibilities

• Present comprehensive treatment plans and payment options to patients with clarity and care.
• Guide patients through their care journey to ensure high patient retention.
• Coordinate with clinical staff (dentists, hygienists, assistants) to maintain quality of care.
• Oversee and manage the practice schedule to maximize daily production and minimize downtime.
• Lead daily huddles and coordinate front-desk flow for smooth check-in/out.
• Manage staff schedules, administrative workflows, and team communication.

Skills

Dental office management

Scheduling optimization

Patient care coordination

HIPAA compliance

Job description

Benefits:

• Bonus based on performance


• Company parties


• Competitive salary


• Free food & snacks


• Paid time off

We are looking for an organized and patient-focused Dental Office Manager to lead our day-to-day operations. In this role, your primary focus will be optimizing clinical schedules, managing patient flow, presenting treatment plans, and leading our front-desk staff.

MANDATORY REQUIREMENT:

Applicants must have a minimum of 3+ years of direct experience working as a Dental Office Manager. Applications without prior dental office management experience will not be considered.

Key Responsibilities

Patient Care & Treatment Planning

• Present comprehensive treatment plans and payment options to patients with clarity and care.


• Guide patients through their care journey, answering questions and addressing concerns to ensure high patient retention.


• Coordinate with clinical staff (dentists, hygienists, assistants) to maintain exceptional quality of care.

Schedule Optimization & Daily Operations

• Oversee and actively manage the practice schedule to maximize daily production and minimize downtime.


• Lead daily huddles and coordinate front-desk flow for a smooth patient check-in and check-out experience.


• Manage staff schedules, administrative workflows, and team communication.

Billing Partner Liaison & Compliance

• Serve as the main point of contact for our third-party billing company (passing along daily patient collections, day-end balance reports, and insurance details).


• Collect co-pays, patient portions, and over-the-counter payments at time of service.


• Maintain strict adherence to HIPAA, OSHA, and safety protocols within the office.