Assistant Customer Service Manager - Front-End Team Leader

Harristeeter; Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Group benefit plans

Job summary

Harris Teeter in Charleston, SC is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates across the Customer Service Department and accounting office. You will assist the Department Manager with direction, coordination, evaluation and ongoing training to improve service levels and sales.

Responsibilities include floor monitoring, interviewing, coaching, audits, performance appraisals, and addressing complaints. Strong communication and leadership are essential.

Qualifications

• High school diploma or GED; 1–3 years related experience and/or training; or equivalent combination.
• Strong supervisory, communication, and interpersonal abilities.
• Willingness to participate in required training and development.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Assist in directing, coordinating, and evaluating departments; coach and train staff.
• Perform floor monitor duties, interviews, and training; address complaints.
• Ensure adherence to audits and company policies; enhance customer service and sales.

Skills

Supervisory skills

Communication skills

Interpersonal skills

Leadership

Education

High school diploma or GED

1-3 years related experience

Equivalent education/experience

Tools

HT Internet software

Email

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter in Charleston, SC is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates across the Customer Service Department and accounting office. You will assist the Department Manager with direction, coordination, evaluation and ongoing training to improve service levels and sales.

Responsibilities include floor monitoring, interviewing, coaching, audits, performance appraisals, and addressing complaints. Strong communication and leadership are essential.