Tier 2 IT Help Desk – Senior Living & Healthcare Tech

ELDR

Saint Paul (MN)

On-site

USD 34,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Health and dental insurance

Training and career development

Supportive team environment

Bonus eligibility

Job summary

ELDR is seeking an experienced Help Desk Technician II to support senior housing customers and internal technical teams in the Twin Cities area. You will troubleshoot issues, escalate where needed, and coordinate with field technicians to maintain reliable technology systems for healthcare environments.

The role requires hands-on technical support experience, strong communication, and a customer-focused approach.

Qualifications

2+ years of help desk, desktop support, IT support, or similar technical experience.

Responsibilities

Provide Tier 2 technical support for customer technology issues.
Troubleshoot escalated tickets across Microsoft 365, phones, Wi‑Fi, networks, cameras, access control, nurse call, wander management, voice systems, and related technologies.
Support remote troubleshooting with customers and field technicians.
Review ticket notes, identify next steps, and help drive issues to resolution.
Coordinate with vendors, manufacturers, engineers, and project teams when needed.
Assist with user accounts, device setup, password resets, permissions, and basic system administration.
Help document common fixes, support procedures, and escalation steps.
Communicate professionally with senior housing staff, administrators, and internal team members.
Ensure service tickets are updated accurately and closed out properly.