Assistant Community Manager: Resident Success & Operations

Apartment Management Consultants; Sacramento (CA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Vacation & Sick Time

Health benefits

401K

Paid Holidays

Referral bonuses

Bonus opportunities

Rent discount

Professional development

Job summary

Apartment Management Consultants (AMC) is seeking an Assistant Manager to support the Community Manager in overseeing the financial and operational facets of the community. The role emphasizes customer service, occupancy, and leasing activities in a fast-paced property management environment.

You will handle file management, reports, resident communications, outreach marketing, and coordination with vendors while maintaining professional standards and a strong attention to detail.

Qualifications

• Customer service experience.
• 6 months experience in the property management industry.
• Strong communication skills both written and verbal.
• The ability to remain professional and courteous in a fast-paced working environment.
• Organization skills with strong attention to detail.

Responsibilities

• Oversee file management and run assigned reports.
• Utilize proper customer service and sales techniques and ensure an efficient and courteous response to all resident requests.
• Collect all monies due and oversee audit evictions, potential skips, and move-outs by walking units to evaluate occupancy.
• Communicate with outside legal counsel during the eviction process.
• Finalize move in/out and renewals files and enter data into property management software.
• Oversee resident renter’s insurance procedure.
• Collect deposits and process future residents’ applications.
• Ensure the model/target apartments are ready for show and maintain a clean workspace.
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies and ensure understanding of required application information, screening process, policies, and procedures.
• Maintain contact with all apartment locator services and local businesses to provide informational material.
• “Shop” surrounding or competing properties and conduct outreach marketing.
• Develop and maintain on-going resident retention programs.
• Report unusual or extraordinary circumstances regarding the property or residents.
• Maintain a professional appearance and conduct at all times.

Skills

Customer service

Communication skills

Organization

Property management experience

Tools

Property management software

Job description

Apartment Management Consultants (AMC) is seeking an Assistant Manager to support the Community Manager in overseeing the financial and operational facets of the community. The role emphasizes customer service, occupancy, and leasing activities in a fast-paced property management environment.

You will handle file management, reports, resident communications, outreach marketing, and coordination with vendors while maintaining professional standards and a strong attention to detail.