Assistant Community Manager — Resident Experience

Apartment Management Consultants; San Jose (CA); On-site; USD 85,962,000 - 94,558,000; Full time

Benefits offered by this job

Vacation & Sick Time

Health & Wellness Programs

401K & IRA

9 Paid Holidays

Referral incentives

Rent discount program

Professional development

Job summary

Apartment Management Consultants (AMC) is seeking an Assistant Community Manager to support the Community Manager in overseeing the financial and operational aspects of the community. This role emphasizes customer service, efficient responses to resident requests, and maintaining accurate records.

You will interact with residents, coordinate move-ins/outs, manage leasing information, and contribute to retention programs.

Qualifications

• Customer service experience required.
• At least 6 months in the property management industry.
• Strong written and verbal communication skills.
• Ability to remain professional and courteous in a fast-paced environment.
• Well-developed organizational skills with attention to detail.

Responsibilities

• Oversee file management and run assigned reports
• Utilize proper customer service and sales techniques and ensure an efficient and courteous response to all resident requests
• Collect all monies due and oversee audit evictions, potential skips, and move-outs by walking units to evaluate occupancy
• Communicate with outside legal counsel during the eviction process
• Finalize move in/out and renewals files and enter data into property management software
• Oversee resident renter’s insurance procedure
• Collect deposits and process future residents’ applications
• Ensure the model/target apartments are ready for show and maintain a clean workspace
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies and ensure understanding of required application information, screening process, policies, and procedures
• Maintain contact with all apartment locator services and local businesses to provide informational material
• “Shop” surrounding or competing properties and conduct outreach marketing
• Develop and maintain on-going resident retention programs
• Report unusual or extraordinary circumstances regarding the property or residents
• Maintain a professional appearance and conduct at all times

Skills

Customer service

Property management experience

Strong communication

Professional demeanor

Organizational skills

Job description

Apartment Management Consultants (AMC) is seeking an Assistant Community Manager to support the Community Manager in overseeing the financial and operational aspects of the community. This role emphasizes customer service, efficient responses to resident requests, and maintaining accurate records.

You will interact with residents, coordinate move-ins/outs, manage leasing information, and contribute to retention programs.