Resident Experience Coordinator - Multi-Site Communities

Morgan Properties; City of Rochester (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Excellent pay

Apartment rental discount 20%

Morgan Essentials - paid quarterly

Renewal commissions

Education/tuition reimbursement

Medical, dental, and vision insurance

Life and AD&D insurance

401(k) with company match

Generous paid time off and holidays

Job summary

Morgan Properties is hiring an Assistant Community Manager to create exceptional resident experiences across multiple communities and support smooth operations in Rochester, NY. You will engage residents, facilitate move-ins and events, and help maintain high standards of service.

The role requires 2+ years in customer service, strong communication, organization, and a valid driver's license for travel between communities. We offer comprehensive benefits and a supportive team environment.

Qualifications

• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and stay organized in a fast-paced environment.
• A valid driver's license and the willingness to drive between communities if needed.

Responsibilities

• Resident Engagement & Customer Service: be the friendly face and main contact for residents and visitors; respond to needs with empathy and professionalism; conduct tours; support move-ins/move-outs; escalate concerns when needed.
• Community Operations: inspect homes before move-in; walk the property to flag maintenance/curb appeal issues; plan and execute resident events; ensure safety standards and policies are followed.
• Administrative Support: keep resident records up to date; assist in preparing community reports; support day-to-day admin tasks.

Skills

Customer service

Communication

Organization

Problem-solving

Driver's license

Job description

Morgan Properties is hiring an Assistant Community Manager to create exceptional resident experiences across multiple communities and support smooth operations in Rochester, NY. You will engage residents, facilitate move-ins and events, and help maintain high standards of service.

The role requires 2+ years in customer service, strong communication, organization, and a valid driver's license for travel between communities. We offer comprehensive benefits and a supportive team environment.