Assistant Community Manager: Resident Experience & Growth

Socket.dev; Spring (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability Insurance

Life Insurance

Wealth Program

401K

PTO

Growth Opportunities

Job summary

Emerge Living is seeking an Assistant Community Manager for Spring, TX. You will support the Community Manager with rent collection, delinquency management, and resident relations to ensure high occupancy and financial health.

You will process applications, show apartments, handle renewals and move-ins/outs, and maintain accurate records while delivering excellent service to residents and the team.

Qualifications

• 2+ years of experience assisting significant multifamily operations, including top-level strategic planning and tactical management.
• Participate in training to comply with new or existing laws.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action.
• Effectively convey ideas, images, and goals to a diverse group of personalities.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Competence in personal computer skills, keyboards, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook, as well as community software applications.
• Proven employment history of property management, sales, marketing and customer service background sufficient to manage day-to-day operations.
• Professional in-person and phone presence and etiquette.
• Capacity to work with little supervision using effective time management and organizational skills.
• Can manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance.
• Treats people with respect, keeps commitments and inspires the trust of others.
• Works with integrity and ethical ability, upholding Emerge Living organizational values.
• Valid Driver License

Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software.
• Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization.
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status.
• Show apartments and close sales, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Complete all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner.
• Take over the Community Manager’s responsibilities when Community Manager is not available

Skills

Rent collection

Resident relations

Communication

Time management

Customer service

MS Office

Property software

Tools

Lead management software

Job description

Emerge Living is seeking an Assistant Community Manager for Spring, TX. You will support the Community Manager with rent collection, delinquency management, and resident relations to ensure high occupancy and financial health.

You will process applications, show apartments, handle renewals and move-ins/outs, and maintain accurate records while delivering excellent service to residents and the team.