Assistant Community Manager

Paycom; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Wealth Program

401K Plan

Generous PTO

Growth opportunities

Job summary

Emerge Living is seeking an Assistant Community Manager to help ensure the efficient operation of a multifamily property under the Community Manager. You will handle rent collection and delinquencies, manage resident relations and communications, and support occupancy initiatives.

Responsibilities include qualifying prospects, processing applications, showing apartments, managing renewals, and addressing resident concerns with a proactive service mindset.

Qualifications

• 2+ years of experience in multifamily operations.
• Knowledge of Fair Housing requirements.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and community software.
• Positive attitude and ability to handle difficult situations.
• Valid driver's license.

Responsibilities

• Greet and qualify prospects using guest cards in Lead Management Software.
• Assist applicants with applications and deposits per procedures and Fair Housing.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed.
• Keep an updated availability report, process applications, and coordinate with Community Manager.
• Show apartments, close sales, and prepare move-ins with signatures.
• Manage lease renewals, notices, and move-outs, and update property management software.
• Promote resident satisfaction by addressing complaints and requests promptly.
• Follow eviction procedures and assist with court proceedings as needed.
• Complete paperwork for leases, move-ins, and peak periods.
• Take over the Community Manager’s responsibilities when the Community Manager is unavailable.

Skills

Customer service

Time management

Communication

Microsoft Office

Property management experience

Education

Driver's license

Tools

Lead Management Software

Job description

About Emerge Living:Emerge Living is a trusted multi-family Property Management firm that operates A, B, C and new development apartment communities in Texas, Georgia, and Florida. We’re a dedicated firm that strives to deliver exceptional value to our partners, properties, and our residents.About the Role:In the Assistant Community Manager role at Emerge Living you will play a crucial part in ensuring the efficient operation of the property under the guidance of the Community Manager. This position is essential for maintaining high standards of resident satisfaction and property performance. You will handle the collection and posting of rent, as well as managing delinquencies to maintain the financial health of the property. You will also be responsible for managing resident retention and relations, which includes investigating and resolving any resident complaints that may arise. Your role will also involve creating and circulating various forms of resident correspondence on a weekly, monthly, quarterly, and annual basis, ensuring that residents are kept informed and engaged with the community. This role requires a proactive approach to property management and a commitment to delivering exceptional service to residents and team members alike.What You Bring: (Requirements)2+ years of experience assisting significant multifamily operations, including top-level strategic planning and tactical managementParticipate in training to comply with new or existing lawsDemonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of actionEffectively convey ideas, images, and goals to a diverse group of personalitiesMust possess a positive attitude and the ability to smile under all circumstancesCompetence in personal computer skills, keyboards, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook, as well as community software applicationsProven employment history of property management, sales, marketing and customer service background sufficient to manage day-to-day operationsProfessional in-person and phone presence and etiquetteCapacity to work with little supervision using effective time management and organizational skillsCan manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance.Treats people with respect, keeps commitments and inspires the trust of others.Works with integrity and ethical ability, upholding Emerge Living organizational valuesValid Driver LicenseWhat You’ll Do: (Responsibilities)Greet and qualify prospects professionally using guest cards in our Lead Management SoftwareAssist prospects with applications and deposits, adhering to company procedures and Fair Housing requirementsManage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimizationKeep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their statusShow apartments and close sales, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientationManage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal dataPromote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issuesFollow eviction procedures, including notice requirements, court representation, and facilitating proceedings as neededComplete all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely mannerTake over the Community Manager’s responsibilities when Community Manager is not availableWhat Motivates You:Impact: You thrive on improving the lives of residents, exceeding budgeted expectations, and contributing to the company’s success.Challenges: You embrace obstacles as opportunities, proactively seeking and implementing solutions.Growth: You’re inspired by being part of a fast-growing organization and contributing to its continued success.What We Have to Offer:Medical, Dental, Vision, Disability and Life InsuranceEmployee Wealth Program401K PlanGenerous PTOGrowth Opportunities