Assistant Community Manager

Emerge-Living-LLC; Austin (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability, &

Life Insurance

Employee Wealth Program

401K Plan

Generous PTO

Growth Opportunities

Job summary

Emerge Living is seeking an Experienced Assistant Community Manager in Austin, TX. You will support the Community Manager by handling rent collection, delinquencies, resident relations, and community communications weekly through annual cycles.

Responsibilities include showing apartments, processing applications, renewals, and move-ins/out, while maintaining high standards of resident satisfaction and property performance through proactive management and strong customer service.

Qualifications

• 2+ years of experience in multifamily operations and leadership.
• Training to comply with new or existing laws.
• Ability to define problems, collect data, and take action.
• Clear communication with diverse personalities.
• Positive attitude and professional demeanor at all times.
• Proficient in Word, Excel, Outlook and property software.
• Background in property mgmt, sales, marketing, and customer service.
• Strong in-person and phone presence and etiquette.
• Ability to work with minimal supervision and manage time well.
• Capable of handling difficult customer situations and feedback.
• Uphold integrity and Emerge Living values.
• Valid Driver License.

Responsibilities

• Greet and qualify prospects using guest cards in Lead Management Software.
• Assist with applications and deposits following procedures and Fair Housing.
• Manage rental collections, enforce leases, track fees, and assist evictions when needed.
• Keep availability reports and process applications for Community Manager approval.
• Show apartments, close sales, prepare move-ins, and obtain signatures.
• Manage lease renewals, notices, and move-outs; update management software.
• Promote resident satisfaction by promptly addressing complaints and requests.
• Follow eviction procedures and assist in court proceedings as needed.
• Complete lease, move-in, move-out paperwork during peak periods.
• Cover Community Manager duties when they're unavailable.

Skills

Multifamily operations

Compliance training

Problem solving

Communication

Positive attitude

MS Office

Property management experience

Professional demeanor

Time management

Customer service

Integrity

Ethical conduct

Driver's license

Tools

MS Office

Property management software

Job description

Job DetailsLevel: ExperiencedJob Location: Array Apartments - Austin, TX 78741Position Type: Full TimeSalary Range: $25.00 HourlyJob Shift: Day

About Emerge Living:

Emerge Living is a trusted multi-family Property Management firm that operates A, B, C and new development apartment communities in Texas, Georgia, and Florida. We’re a dedicated firm that strives to deliver exceptional value to our partners, properties, and our residents.

About the Role:

In the Assistant Community Manager role at Emerge Living you will play a crucial part in ensuring the efficient operation of the property under the guidance of the Community Manager. This position is essential for maintaining high standards of resident satisfaction and property performance. You will handle the collection and posting of rent, as well as managing delinquencies to maintain the financial health of the property. You will also be responsible for managing resident retention and relations, which includes investigating and resolving any resident complaints that may arise. Your role will also involve creating and circulating various forms of resident correspondence on a weekly, monthly, quarterly, and annual basis, ensuring that residents are kept informed and engaged with the community. This role requires a proactive approach to property management and a commitment to delivering exceptional service to residents and team members alike.

What You Bring: (Requirements)

• 2+ years of experience assisting significant multifamily operations, including top-level strategic planning and tactical management
• Participate in training to comply with new or existing laws
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action
• Effectively convey ideas, images, and goals to a diverse group of personalities
• Must possess a positive attitude and the ability to smile under all circumstances
• Competence in personal computer skills, keyboards, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook, as well as community software applications
• Proven employment history of property management, sales, marketing and customer service background sufficient to manage day-to-day operations
• Professional in-person and phone presence and etiquette
• Capacity to work with little supervision using effective time management and organizational skills
• Can manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance.
• Treats people with respect, keeps commitments and inspires the trust of others.
• Works with integrity and ethical ability, upholding Emerge Living organizational values
• Valid Driver License

What You’ll Do: (Responsibilities)

• Greet and qualify prospects professionally using guest cards in our Lead Management Software
• Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
• Show apartments and close sales, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Complete all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
• Take over the Community Manager’s responsibilities when Community Manager is not available

What Motivates You:

• Impact: You thrive on improving the lives of residents, exceeding budgeted expectations, and contributing to the company’s success.
• Challenges: You embrace obstacles as opportunities, proactively seeking and implementing solutions.
• Growth: You’re inspired by being part of a fast-growing organization and contributing to its continued success.

What We Have to Offer:

• Medical, Dental, Vision, Disability and Life Insurance
• Employee Wealth Program
• 401K Plan
• Generous PTO
• Growth Opportunities