Assistant Community Manager - Rentals, Retention & Growth

Apartment Management Consultants; Sammamish (WA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Vacation & Sick Time

Health and Wellness Programs

401K and Roth IRA with employer match

9 Paid Holidays per year

Employee Referral Incentives

Bonus and Commission Opportunities

Rent Discount Program

Professional Development Training

Comprehensive medical, dental, vision,

Life, Accident, Critical Illness, and

Job summary

Apartment Management Consultants is seeking an Assistant Manager to support the Community Manager in overseeing financial and operational aspects of the community.

Responsibilities include managing files, running reports, handling resident communications, processing rents, evictions, renewals, and data entry in property management software. Strong emphasis on customer service and marketing outreach.

Qualifications

• Customer service experience is required.
• 6 months experience in the property management industry.
• Strong communication skills both written and verbal.
• The ability to remain professional and courteous in a fast-paced working environment.
• Organization skills with strong attention to detail.

Responsibilities

• Oversee file management and run assigned reports.
• Utilize proper customer service and sales techniques and ensure an efficient and courteous response to all resident requests.
• Collect all monies due and oversee audit evictions, potential skips, and move-outs by walking units to evaluate occupancy.
• Communicate with outside legal counsel during the eviction process.
• Finalize move in/out and renewals files and enter data into property management software.
• Oversee resident renter’s insurance procedure.
• Collect deposits and process future residents’ applications.
• Ensure the model/target apartments are ready for show and maintain a clean workspace.
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies and ensure understanding of required application information, screening process, policies, and procedures.
• Maintain contact with all apartment locator services and local businesses to provide informational material.
• “Shop” surrounding or competing properties and conduct outreach marketing.
• Develop and maintain on-going resident retention programs.
• Report unusual or extraordinary circumstances regarding the property or residents.
• Maintain a professional appearance and conduct at all times.

Skills

Customer service

Property management

Communication skills

Organization

Job description

Apartment Management Consultants is seeking an Assistant Manager to support the Community Manager in overseeing financial and operational aspects of the community.

Responsibilities include managing files, running reports, handling resident communications, processing rents, evictions, renewals, and data entry in property management software. Strong emphasis on customer service and marketing outreach.