Assistant Community Manager: Growth, Perks & Leadership

Hawthorne Residential Partners LLC; Asheville (NC); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Free Dental Insurance

Medical and Vision Plans

401k Retirement Match

Paid Time Off (PTO) including birthday

Paid Sick Time Off

Pet Insurance Plans

Paid Maternity, Paternity, and Adoptio

Telehealth – 24/7/365

Company Paid Life Insurance

Retirement Planning

Job summary

Hawthorne Residential Partners is seeking an Assistant Community Manager to support leasing, resident relations, and financial tasks at our apartment communities. You’ll work closely with the Community Manager, drive leasing activity, and help ensure timely renewals and accurate documents.

The role includes leading by example, resolving resident concerns with empathy, and contributing to a positive team environment. Office hours align with community needs, with potential after-hours events.

Qualifications

• High School or GED equivalent.
• Two years of property management experience preferred.
• Six months previous assistant community manager experience preferred.
• Valid Driver's License
• CALP accreditation is a plus.

Responsibilities

• Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process.
• Identify prospect needs, showcase available homes, and invite them to join the community.
• Ensure lease applications, renewals, and related documents are completed accurately and on time.
• Meet occupancy goals through strong leasing performance and resident retention.
• Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement.
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented.
• Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing.
• Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed.
• Conduct regular ledger reviews to verify billing, payment applications, and account accuracy.
• Assist with financial reporting and documentation for Community Manager and regional leadership.
• Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum.
• Support a positive and productive work environment through clear communication and goal-setting.
• Help prioritize daily tasks to ensure smooth operations and exceptional resident service.
• Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through.

Education

High School or GED equivalent

Two years of property management experience (preferred)

Six months previous assistant community manager experience (preferred)

Valid Driver's License

Job description

Hawthorne Residential Partners is seeking an Assistant Community Manager to support leasing, resident relations, and financial tasks at our apartment communities. You’ll work closely with the Community Manager, drive leasing activity, and help ensure timely renewals and accurate documents.

The role includes leading by example, resolving resident concerns with empathy, and contributing to a positive team environment. Office hours align with community needs, with potential after-hours events.