Assistant Community Association Manager

Associa; Panama City Beach (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Disability Insurance

Wellness and development initiatives

Job summary

Associa is seeking an Assistant Community Manager in Panama City Beach, FL to provide clerical and administrative support to the Community Manager and homeowners. You will handle inquiries, assist with ARB applications, and coordinate with vendors and staff to ensure timely responses and accurate records.

Responsibilities include updating homeowner files, preparing board packets, newsletters, and annual disclosures, and supporting delinquency monitoring and reporting.

Qualifications

• Experience in property management or HOA environment.
• Proficient with MS Office (Word/Excel/Outlook).
• Strong communication and organizational skills.

Responsibilities

• Field homeowner inquiries via phone, email, or in person.
• Assist ARB application process with attention to deadlines.
• Coordinate with vendors and respond to emergency requests.
• Support Developer communications with Community Manager.
• Update homeowner notes in C3 and prepare Board meeting materials.
• Prepare newsletters, notices, and annual disclosure packages.

Skills

Customer service

Communication skills

MS Office

Detail oriented

Time management

Education

Bachelor's degree preferred

Tools

C3 software

Job description

Panama City Beach, Florida, United States

Location

Panama City Beach , Florida , United States

Job Description

Are you organized, detail oriented, and ready to play a key role in the success of a dynamic property management company? Join Associa as an Assistant Community Manager and contribute to the efficient operations of our team. We are seeking a dedicated individual to provide essential community support to our property management team in Panama City Beach, FL.

What We Offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated “Great Place to Work” for six consecutive years and many of our locations are awarded as “Best and Brightest”.

How Our Employees Make an Impact:

The Assistant Community Manager is responsible for providing clerical and administrative support to the Community Manager(s). The Assistant Community Manager is the liaison to the Community Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Job Duties and Responsibilities

Duties include but are not limited to:

• Field and respond promptly to homeowner inquiries via phone, e-mail, work order, letter, and/or in person.
• Work on the ARB Application Process with great attention to detail as well as time management to meet deadlines.
• Interact with vendors and assist with addressing emergency requests as necessary.
• Interact with Developer on projects, requests, and facilitating communication between the Developer and Community Manager.
• Update notes within homeowner accounts in C3 of conversations/correspondence with homeowner.
• Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Assist Community Manager in monitoring client delinquency rates and collections process for account portfolio.
• Maintain property files and unit files.
• Assist with processing new homeowner welcome packets.
• Assist with issuing of key fobs, pool passes and processing access keys.
• Assist Community Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Assist Community Manager with requests for proposals, repair quotes, insurance notifications.
• Assist Community Manager with update of property fact sheets in C3.
• Assist Community Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statutes or governing documents as needed.
• Assist homeowners with Associa corporate programs (website, portals, etc.) including client enrollment.
• While the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.
• Other duties as assigned.

Requirements

Qualifications

• Must have the desire and ability to obtain Florida Community Association Manager License (LCAM), or already have an LCAM would be highly desirable.
• Industry experience is a plus
• Strong mathematical knowledge with accounting applications
• Ability to work in a fast-paced environment
• Exceptional communication skills both written and verbal with a polished, professional and friendly demeanor.
• Demonstrated proficiency with current Microsoft Programs (Word, Excel, Outlook, etc.)
• Knowledge of conflict resolution techniques at a proficient level.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Effective organizational skills.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .