Assistant Club Manager: Lead Operations & Member Experience

TG3 Enterprises | Planet Fitness; South Salt Lake (UT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PT0 – Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings

Flexible Spending Accounts

Job summary

Planet Fitness seeks an Assistant Manager to support the Club Manager in daily club operations and provide exceptional member service in a Judgement Free Zone®. This role helps lead the team, drive membership growth, and maintain a clean, safe, welcoming environment in line with Planet Fitness standards.

Responsibilities include staff training, scheduling, front-desk duties, safety enforcement, and ensuring high-quality customer experiences.

Qualifications

• Must be 18 years of age or older.
• Must be able to work onsite, this is not a remote position.
• Superb customer service skills fitness industry preferred.
• Strong leadership, communication and conflict resolution skills.
• Hard working, enthusiastic and energetic.
• Obtain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsibilities

• Support hiring, training, and performance management of team members.
• Supervise, train, and motivate front desk and cleaning staff to provide excellent member service.
• Lead by example to promote a positive and team-oriented work environment.
• Motivate and coach staff to ensure team performance meets company standards.
• Support staff scheduling and time management.
• Manage all daily club operations, ensuring all areas are clean, safe, and fully functional.
• Enforce club policies and safety procedures.
• Assist with scheduling and supervising staff.
• Perform front desk functions including but not limited to: answering phones, checking in members and new sign-ups, tours for prospective members.
• Handle member requests, issues and questions.

Skills

Leadership

Customer service

Communication

Conflict resolution

Team motivation

On-site operations

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Planet Fitness seeks an Assistant Manager to support the Club Manager in daily club operations and provide exceptional member service in a Judgement Free Zone®. This role helps lead the team, drive membership growth, and maintain a clean, safe, welcoming environment in line with Planet Fitness standards.

Responsibilities include staff training, scheduling, front-desk duties, safety enforcement, and ensuring high-quality customer experiences.