Fitness Club Assistant Manager - Lead Service and Growth

First National Bankers Bank; Springfield (OH); Presencial; USD 21.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Insurance

Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings

Flexible Spending Accounts

Additional benefits

Descripción de la vacante

Planet Fitness is seeking an Assistant Manager to support the Club Manager in all aspects of club operations. The role emphasizes leadership, member experience, and maintaining a safe, welcoming environment aligned with Planet Fitness standards.

You will help lead the team, drive membership growth and retention, and ensure daily operations run smoothly while upholding the Judgement Free Zone philosophy.

Formación

• Must be 18 years of age or older.
• Must be able to work onsite; this is not a remote position.
• Superior customer service skills; fitness industry preferred.
• Strong leadership, communication and conflict resolution skills.
• Hard working, enthusiastic and energetic.
• Must obtain CPR/AED Certification within required timeframes.
• Must obtain Tanning Certification within company required timeframes.

Responsabilidades

• Support hiring, training, and performance management of team members.
• Supervise, train, and motivate front desk and cleaning staff to provide excellent member service.
• Lead by example to promote a positive and team-oriented work environment.
• Motivate and coach staff to ensure team performance meets company standards.
• Support staff scheduling and time management.
• Manage all daily club operations, ensuring all areas are clean, safe, and fully functional.
• Enforce club policies and safety procedures.
• Assist with scheduling and supervising staff.
• Perform front desk functions including answering phones, checking in members, and conducting tours.
• Handling member requests, issues, and questions; monitor inventory and order supplies as needed.
• Provide shift coverage as needed for absent employees or staffing purposes.
• Promote and maintain the 'Judgement Free Zone' philosophy in every interaction.
• Create a welcoming atmosphere for all members and guests.
• Ensure staff follow superior customer service guidelines.
• Maintain a clean workspace and accountability among staff.
• Resolve member concerns or complaints professionally and promptly.
• Maintain a positive, motivating, and inclusive club atmosphere.
• Maintain a strong presence on the club floor to engage with members.

Conocimientos

Leadership

Communication

Conflict resolution

Customer service

Energetic

Problem resolution

CPR/AED certification

Tanning certification

Educación

High School Diploma or equivalent

Descripción del empleo

Planet Fitness is seeking an Assistant Manager to support the Club Manager in all aspects of club operations. The role emphasizes leadership, member experience, and maintaining a safe, welcoming environment aligned with Planet Fitness standards.

You will help lead the team, drive membership growth and retention, and ensure daily operations run smoothly while upholding the Judgement Free Zone philosophy.