Assistant Club Manager: Drive Growth & Member Experience

Planet Fitness - Fitton Clubs; Springfield (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Vision insurance

Dental insurance

Paid time off

401(k)

401(k) matching

Wellness resources

Medical, Dental, Vision Insurance

Job summary

The Assistant Manager at Planet Fitness - Fitton Clubs supports the Club Manager in daily operations to deliver the Judgement Free Zone experience for members.

You will lead the front desk and cleaning staff, ensure safety and cleanliness, assist with member sign-ups, tours, and inquiries, and help drive membership growth and retention while maintaining a welcoming, inclusive club atmosphere.

Qualifications

• Must be 18 years or older.
• Must be able to work onsite, this is not a remote position.
• Superior customer service skills fitness industry preferred.
• Strong leadership, communication and conflict resolution skills.
• Hard working, enthusiastic and energetic.
• Strong problem resolution skills.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsibilities

• Support hiring, training, and performance management of team members.
• Supervise, train, and motivate front desk and cleaning staff to provide excellent member service.
• Lead by example to promote a positive and team-oriented work environment.
• Motivate and coach staff to ensure team performance meets company standards.
• Support staff scheduling and time management.
• Manage all daily club operations, ensuring all areas are clean, safe, and fully functional.
• Enforce club policies and safety procedures.
• Assist with scheduling and supervising staff.
• Perform front desk functions including but not limited to: answering phones, checking in members and new sign-ups, tours for prospective members.
• Handle member requests, issues, and questions.
• Monitor inventory and order supplies as needed.
• Provide shift coverage as needed for absent employees or staffing purposes.
• Promote and maintain the Judgement Free Zone philosophy in every interaction.
• Create a welcoming atmosphere for all members and guests.
• Ensure staff follow superior customer service guidelines.
• Lead by example in maintaining a clean workspace and accountability.
• Resolve member concerns or complaints professionally and promptly.

Skills

Leadership

Communication

Conflict resolution

Customer service

Team motivation

Education

High School Diploma

Tools

Microsoft Office

Job description

The Assistant Manager at Planet Fitness - Fitton Clubs supports the Club Manager in daily operations to deliver the Judgement Free Zone experience for members.

You will lead the front desk and cleaning staff, ensure safety and cleanliness, assist with member sign-ups, tours, and inquiries, and help drive membership growth and retention while maintaining a welcoming, inclusive club atmosphere.