Assistant Café Manager — Lead & Elevate Guest Experience

Daily Harvest; New York (NY); On-site; USD 61,000 - 74,000; Full time

Job summary

La Colombe is seeking an Assistant Cafe Manager in New York to support the Cafe Manager in daily operations and to foster a welcoming environment for guests and teammates. You will help recruit, train, and develop a high-performing barista team while maintaining service quality and efficiency.

In this fast-paced role, you will lead by example, coach staff, and ensure health and safety standards are met as you optimize schedules and drive positive customer experiences.

Qualifications

• Previous Leadership or supervisory experience in hospitality, retail, or food & beverage.
• Strong people skills and a natural ability to inspire a good team.
• Knowledge of cafe operations, barista skills, or a passion for coffee culture.
• Ability to multitask and stay calm under pressure in a fast-paced environment.
• Basic understanding of business operations (scheduling, inventory, POS systems).
• Flexibility to work early mornings, evenings, weekends, and holidays as needed.
• Ability to stand for long periods and lift up to 50 lbs.
• Frequent walking, bending, reaching, and twisting.

Responsibilities

• Customer Service Champion: Act as a host, ensuring every customer has a positive experience.
• They lead by example and coach the team to deliver outstanding service, addressing customer inquiries promptly.
• Handle guest concerns with empathy and quick solutions, keeping service standards high.
• Lead from the Floor: Assist in recruiting, training, and developing a high-performing team.
• Provide ongoing coaching and feedback, fostering a positive and collaborative environment while demonstrating compassion and care in relationships with teams.
• Be visible, approachable, and ready to jump in wherever needed.
• You’ll work side by side with the team to keep the service fast, friendly, and on point.
• Quality Control: Assist in managing daily café operations, ensuring high standards of food and beverage preparation, presentation, and service.
• Ensure compliance with health and safety regulations.
• Work collaboratively with the market trainers to ensure that all employees are bar trained up to La Colombe’s beverage standards.
• Business Management: Manage opening and closing procedures and assist in developing strategies to drive business growth.
• Develop and maintain a weekly schedule with Cafe Manager support that is efficient, cost-effective and can deploy all Baristas to positions that drive a positive customer experience.

Skills

Leadership experience

People skills

Cafe operations knowledge

Multitasking under pressure

Business operations basics

Shift flexibility

Stamina and lifting

Guest service mindset

Job description

La Colombe is seeking an Assistant Cafe Manager in New York to support the Cafe Manager in daily operations and to foster a welcoming environment for guests and teammates. You will help recruit, train, and develop a high-performing barista team while maintaining service quality and efficiency.

In this fast-paced role, you will lead by example, coach staff, and ensure health and safety standards are met as you optimize schedules and drive positive customer experiences.