Cafe Supervisor & Guest Experience Lead

La Colombe Coffee Workshop

Chicago (IL)

On-site

USD 61,000 - 74,000

Full time

9 hours ago

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Benefits offered by this job

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Benefits package

Job summary

La Colombe Coffee Workshop is seeking an Assistant Cafe Manager in Chicago to support the Cafe Manager in daily operations and staff development. You will lead by example, coach baristas, and ensure top-tier guest service and coffee quality.

The role requires a hands-on leader who thrives in a fast-paced environment and can balance staffing, training, and operational standards. You will collaborate with the General Manager to recruit, train, and deploy a high-performing team, maintain beverage

Qualifications

Previous leadership or supervisory experience in hospitality, retail, or food & beverage.
Strong people skills and the ability to inspire a team.
Knowledge of cafe operations, barista skills, or a passion for coffee culture.
Ability to multitask and stay calm under pressure in a fast-paced environment.
Basic understanding of business operations (scheduling, inventory, POS systems).

Responsibilities

Customer Service Champion: ensure a positive guest experience and coach the team to deliver outstanding service.
Lead from the Floor: recruit, train and develop a high-performing team; provide ongoing coaching.
Quality Control: manage daily cafe operations, ensure high standards, and safety compliance.
Business Management: assist opening/closing, develop efficient schedules and deploy staff to optimize customer experience.