ASSISTANT BRANCH TEAM LEAD I

Fox Communities Credit Union; Green Bay (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with matching

Paid Volunteer Time Off

Job summary

A community-focused credit union in Green Bay is seeking a full-time Assistant Branch Team Lead I to oversee front-line operations and ensure exceptional member service. The successful candidate will promote the credit union's values, balance branch vaults, assist with account transactions, and support the branch team in providing high-quality service. Candidates should have 1-3 years of related experience and possess strong communication and problem-solving skills. A competitive salary and benefits package are offered.

Qualifications

• 1-3 years of similar or related experience is necessary.
• Previous supervisory experience is a plus.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Promote the mission and values of the credit union.
• Provide friendly and professional service to members.
• Process member transactions and account maintenance accurately.

Skills

Attention to detail

Communication skills

Time management

Problem-solving

Job description

We currently have a career opportunity for a full-time Assistant Branch Team Lead I at our Howard branch!

The Assistant Branch Team Lead I creates a positive first impression and establishes strong member relationships. Assists as needed with supervision of front-line staff and branch operations. Processes basic and advanced member transactions. Assists with account maintenance and problem resolution.

Responsibilities

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Providing friendly, professional, and personal service to all members
• Providing an exceptional experience for members and ensuring the branch team is providing the same
• Balancing branch vault(s), cashbox, ATM, and cash recyclers (TCRs) promptly and accurately
• Supporting the Branch Team Lead with service and staffing levels of the branch, including MRO staff; making sure the branch has adequate coverage and is responding to members’ needs quickly while ensuring the members’ overall experience is of the highest quality
• Maintaining a strong knowledge of credit union products and services to confidently share features and benefits with members
• Supporting frontline team members with advanced transactions
• Performing branch audits
• Troubleshooting member concerns effectively
• Processing member transactions and account maintenance confidently, accurately, and efficiently
• Opening new accounts while building member relationships by uncovering member needs, suggesting products and services, and providing overall member education
• Positively representing Fox in the community

Qualifications

• One to three years of similar or related experience
• Previous supervisory experience is a plus but may not be required
• Excellent attention to detail
• Excellent written and verbal communication skills
• Strong time management, prioritization, and organizational skills
• Ability to successfully resolve conflict and problem solve

Branch hours: Mon.‑Fri. 8am‑5:30pm, Sat. 9am‑12pm

About Fox Communities Credit Union

Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!

If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now!

Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.