ASSISTANT BRANCH MANAGER

Fox Communities Credit Union; Appleton (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Disability insurance

401k with company match

Paid time off

Caregiver leave

Paid Volunteer Time Off

Job summary

Fox Communities Credit Union in Appleton, Wisconsin, seeks an Assistant Branch Manager to lead daily branch operations and a team of staff. You will hire, train, coach, and monitor staff performance while ensuring excellent member service and adherence to credit union policies.

The role supports growth and maintains strong member relationships. The position requires leadership experience in financial services, a two-year degree or equivalent, and flexibility for rotating Saturdays.

Qualifications

• A two-year college degree or completion of a specialized course of study at a business or trade school.
• Three years or more of leadership experience required.
• Financial Institution experience is a plus.
• Professional, well-developed interpersonal skills necessary for supervising a team and servicing credit union members.
• Ability to resolve conflict and problem solve.
• Strong time management, prioritization, and multitasking skills.
• Highly organized and detail oriented.
• Able to communicate effectively both verbally and in writing.
• Flexible availability, including rotating Saturdays.

Responsibilities

• Promote and uphold the Fox Purpose, Mission, Vision, and Values, and support the member experience.
• Assist Regional Branch Manager with hiring, onboarding, and training of new team members.
• Provide daily performance coaching and growth/development coaching to team members.
• Monitor branch goals and performance; partner with leadership to take corrective actions.
• Oversee service levels and staffing to ensure quick, high-quality member experiences.
• Manage transactions and account maintenance accurately and support issue resolution.
• Represent the credit union in relationships with members, sponsors, suppliers, and other institutions.

Education

Two-year college degree

Specialized business/trade school coursework

Job description

ASSISTANT BRANCH MANAGER

Fox Communities Credit Union Appleton, Wisconsin, United States

About this position

We currently have a career opportunity for a full-time Assistant Branch Manager based out of our Wisconsin Avenue location in Appleton!

The Assistant Branch Manager manages the day-to-day activities of the branch team members to ensure that team members are meeting established branch goals and service standards. This includes supporting and promoting the Fox purpose, mission, vision, and values and the Member Experience programs and ensuring that the branch operates within staffing guidelines.

The primary responsibilities of the Assistant Branch Manager role include but are not limited to:

• Promoting and upholding the Fox Purpose, Mission, Vision, and ValuesAssisting the Regional Branch Manager with hiring, onboarding, and training of new team members for the branch teamSupporting the growth and development of the branch team by partnering with department leaders to provide daily performance coaching and growth and development coaching to team membersMonitoring branch goals and other performance and operational measures, and working with the Regional Branch Manager to ensure that appropriate steps are taken to correct unsatisfactory resultsOverseeing service and staffing levels of the branch, including MRO team members, to make sure the branch has adequate coverage and is responding to members’ needs quickly while ensuring the members’ overall experience is of the highest qualityAssisting with organizing and leading monthly team meetings to discuss areas needing improvement, changes to procedures or services, new developments, and to present general information and updatesMonitoring all branch activities to ensure compliance with established credit union policies and proceduresMonitoring key products/sales within the branch office to ensure profitable and sound business practices for the credit union, a high quality of service for members, and that team members are maximizing opportunities to sell productsBuilding strong member relationships by uncovering member needs and suggesting relevant products and services; ensuring the branch team is also maintaining this high standardCoaching team members on their service, technical, and cross sales skillsEnsuring branch facilities are maintained and serviced appropriatelyAcquiring training and maintaining current knowledge as a loan interviewer to help with overflow consumer lending needs at the branchMaintaining communication with Regional Branch Manager regarding branch team members, general building maintenance, and membersRepresenting the credit union as appropriate in its relationships with members, sponsor organizations, suppliers, other financial institutions, and similar groupsConfidentially, accurately, and effectively processing member transactions and account maintenance (including opening new accounts as branch needs require), and assisting members with problem resolution as neededUtilizing Gallup Resources to improve the engagement of team members

Candidates for the Assistant Branch Manager position should possess:

• (1) A two-year college degree, or (2) Completion of a specialized course of study at a business or trade school, or relevant work experienceThree years or more of leadership experience is requiredFinancial Institution experience is a plusProfessional, well-developed interpersonal skills necessary for supervising a team and servicing credit union membersAbility to successfully resolve conflict and problem solveStrong time management, prioritization, and multitasking skills to meet deadlinesHighly organized and detail orientedAbility to communicate effectively both verbally and in writingFlexible availability, including rotating Saturdays

Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset.

We offer a great team environment, competitive salary and an excellent benefit package which includes:

• medical
• dental
• vision
• life
• short term and long-term disability insurance
• 401k (Roth and Traditional)
• which includes company contributions including match
• paid time off and caregiver leave
• Paid Volunteer Time Off!

Equal Opportunity Employer