BRANCH TEAM LEAD I

Fox Communities Credit Union; Green Bay (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Paid time off

Volunteer time off

Job summary

Fox Communities Credit Union is seeking a Branch Team Lead I at the Ashland Avenue branch in Green Bay. The role oversees teller line operations, coaches staff, and delivers exceptional member service.

You will help hire and train team members, manage daily tasks, and support branch goals while ensuring compliance and a positive member experience. The position requires two years of financial industry experience and supervisory experience, with strong attention to detail and excellent

Qualifications

• Two years of previous financial industry experience required.
• Two years of supervisory experience required.
• Excellent attention to detail and communication skills.
• Spanish and English bilingual skills are a plus but not required.

Responsibilities

• Oversee daily teller line operations and assist with branch operations.
• Train, motivate, and coach branch team members to deliver outstanding member service.
• Assist with hiring, onboarding, and ongoing staff development.
• Open new accounts and resolve member issues while ensuring regulatory compliance.

Skills

Leadership

Customer service

Coaching

Bilingual (Spanish/English)

Job description

About this position

We currently have a career opportunity for a full-time Branch Team Lead I at our Ashland Avenue branch in Green Bay!

The Branch Team Lead I supervises,motivates, and trains branch team members. Oversees the daily operation of the teller line and assists with branch operations. Creates a positive first impression and establishes strong member relationships. Processes basic and advanced member transactions. Assists members with account maintenance and problem resolution.

The primary responsibilities of the Branch Team Lead I role include but are not limited to:

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Assisting with hiring, onboarding, and training of new team members for the branch team
• Supporting the growth and development of the branch team by partnering with the branch manager to provide daily performance coaching and growth and development coaching to team members
• Providing an exceptional experience for members and ensuring the branch team is providing the same
• Assisting Manager with daily responsibilities of branch operations, making sure teammates are efficiently managing work duties
• Supporting Manager with service and staffing levels of the branch, including MRO staff; making sure the branch has adequate coverage and is responding to members’ needs quickly while ensuring the members’ overall experience is of the highest quality
• Assisting Manager in planning and facilitating Branch Team Meetings regarding areas needing improvement, changes to procedures, sharing new developments or services, and presenting general information
• Maintaining a strong knowledge of credit union products and services to confidently share features and benefits with members
• Scheduling team members
• Addressing escalated member concerns efficiently
• Addressing team member concerns efficiently
• Monitoring all branch activities to ensure compliance with established credit union policies and procedures
• Processing member transactions and account maintenance confidently, accurately, and efficiently and assisting members with problem resolution
• Assisting Branch Team with advanced transactions
• Opening new accounts while building member relationships by uncovering member needs, suggesting products and services, and providing overall member education
• Supporting Manager with monitoring and achieving branch goals and other performance and operational measures and ensuring that appropriate steps are taken to correct unsatisfactory results
• Supporting Manager to ensure branch facilities are maintained and serviced
• Positively representing Fox in the community
• Assisting with team engagement efforts and encouraging and developing team growth

Candidates for the Branch Team Lead I position should possess:

• Two years of previous financial industry experience required
• Two years previous supervisory experience is required
• Excellent attention to detail
• Excellent written and verbal communication skills
• Strong time management, prioritization, and organizational skills
• Ability to successfully resolve conflict and problem solve
• Strong interpersonal skills necessary for coaching the team and supporting credit union members
• The ability to speak and translate fluent Spanish and English is a plus but not required.

Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!

Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.