ASSISTANT BRANCH TEAM LEAD I

Fox Communities Credit Union; Appleton (WI); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

Paid time off

Caregiver leave

Paid Volunteer Time Off

Descripción de la vacante

Fox Communities Credit Union is seeking an Assistant Branch Team Lead I for our Calumet Street location in Appleton. The role focuses on delivering exceptional member service, supervising front-line staff, and supporting branch operations while handling complex member transactions and account maintenance.

The ideal candidate brings 1–3 years of related experience, strong communication skills, and the ability to balance cash handling duties with supervisory support to ensure a high-quality member

Formación

• One to three years of similar or related experience.
• Previous supervision experience is a plus.
• Excellent attention to detail.
• Excellent written and verbal communication skills.

Responsabilidades

• Promote and uphold Fox Mission, Purpose, Vision, and Values.
• Provide friendly, professional, and personal service to all members.
• Balance branch vaults, cashbox, ATM, and cash recyclers (TCRs) accurately.
• Support Branch Team Lead with staffing levels and coverage.
• Assist with opening new accounts and building member relationships.
• Troubleshoot member concerns effectively and resolve issues.

Conocimientos

Attention to detail

Written & verbal communication

Time management

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ASSISTANT BRANCH TEAM LEAD I

We currently have a career opportunity for a full-time Assistant Branch Team Lead I at our Calumet Street branch in Appleton!

The Assistant Branch Team Lead I creates a positive first impression and establishes strong member relationships. Assists as needed with supervision of front-line staff and branch operations. Processes basic and advanced member transactions. Assists with account maintenance and problem resolution.

The primary responsibilities of the Assistant Branch Team Lead I role include but are not limited to:

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Providing friendly, professional, and personal service to all members
• Providing an exceptional experience for members and ensuring the branch team is providing the same
• Balancing branch vault(s), cashbox, ATM, and cash recyclers (TCRs) promptly and accurately
• Supporting the Branch Team Lead with service and staffing levels of the branch, including MRO staff; making sure the branch has adequate coverage and is responding to members' needs quickly while ensuring the members' overall experience is of the highest quality
• Maintaining a strong knowledge of credit union products and services to confidently share features and benefits with members
• Supporting frontline team members with advanced transactions
• Troubleshooting member concerns effectively
• Processing member transactions and account maintenance confidently, accurately, and efficiently
• Opening new accounts while building member relationships by uncovering member needs, suggesting products and services, and providing overall member education
• Positively representing Fox in the community

Candidates for the Assistant Branch Team Lead I position should possess:

• One to three years of similar or related experience
• Previous supervisory experience is a plus but may not be required
• Excellent attention to detail
• Excellent written and verbal communication skills
• Strong time management, prioritization, and organizational skills
• Ability to successfully resolve conflict and problem solve

Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union.