Assistant Branch Manager - Bloomfield Twp branch

Flushing Bank; Bloomfield Township (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Flushing Bank in Bloomfield Township seeks an Assistant Branch Manager to lead daily branch operations, coach staff to meet sales and service goals, and ensure exceptional member experiences. The role collaborates with the Branch Manager to drive growth, implement productivity strategies, and make informed decisions benefiting employees and members.

The position requires a Bachelor's degree preferred, plus several years of sales and supervisory experience in financial services, and strong MS 365

Qualifications

• Bachelor's degree preferred in a business-related field.
• Three years' current experience in a sales role in a financial environment.
• Three years' current experience supervising employees.
• Proficient with Microsoft 365 and data-driven decision making.

Responsibilities

• Assist Branch Manager with daily operations and staff supervision.
• Coach staff to achieve sales and service goals.
• Ensure compliance with credit union procedures.
• Use member data to promote products and services.
• Lead initiatives to increase branch productivity and profitability.
• Write and administer performance reviews and communicate policy changes.
• Assist as Vault Teller and manage cash and platform staff.

Skills

Team Leadership

Staff Coaching

Customer Service

Analytical Thinking

Change Management

Education

Bachelor's degree (business-related)

Tools

Microsoft 365

Job description

Are you a motivated leader with a passion for team development and operational excellence?

As an Assistant Branch Manager, you’ll play a pivotal role in supporting the success of our new Bloomfield Twp branch by overseeing daily operations, coaching staff to achieve sales and service goals, and ensuring exceptional member experiences. You’ll collaborate with the Branch Manager to drive branch growth, implement creative strategies to enhance productivity, and make informed decisions that support both employees and members.

If you're ready to lead, problem-solve, and make an impact, we invite you to be part of our team!

We are seeking a full time Assistant Branch Manager for our Bloomfield Twp branch.

The Opportunity:

We are seeking a full time Assistant Branch Manager for our Bloomfield Twp branch.

What You’ll Do:

• Assist Manager with all branch operations and staff supervision.
• Coach and develop branch staff to achieve sales and service performance goals.
• Ensure compliance with credit union procedures.
• Use membership data to proactively offer additional products and services to members.
• Suggest and promote creative ideas to increase sales productivity.
• Design and promote activities to increase branch profitability.
• Make exceptions to policy and procedures when necessary.
• Write and administer performance reviews.
• Effectively communicate changes in policy and procedure.
• Resolve member disputes and defuse possible conflict.
• Perform the duties of Vault Teller, as required.
• Schedule cash and platform staff for efficient branch coverage.
• Perform onboarding and training to new Tellers.
• Contribute to branch sales goals.
• Interpret and act on information in management reports.
• Maintain knowledge of credit union consumer loan policies and procedures.
• Oversee the complete loan process within the branch.
• Provide notary and medallion signature guarantee services.
• Provide membership, loan and cash services.

What You'll Need:

• Bachelor's degree in a business-related field, preferred.
• Three years current experience in a sales position in a financial environment.
• Three years current experience supervising employees.
• Ability to function as a team leader; effectively coach staff and achieve performance goals.
• Ability to multi-task.
• Proficient in Microsoft 365.
• Demonstrated analytical and problem-solving skills.
• Able toinitiateand embrace change.
• Excellent interpersonal skills, including written and verbal communication and ability to work in a team environment.
• Willingness to work in any of our branches, if needed.