Assistant Branch Manager - Operations & Member Experience

SECNY Federal Credit Union; Town of Van Buren (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

12 paid holidays

Medical and Dental Insurance

Life Insurance and Long Term Disabled

Vacation, Personal, and Sick time

401k plan

Work/life balance

Job summary

SECNY Federal Credit Union in Baldwinsville is seeking an Assistant Branch Manager to help direct branch operations and staff, ensuring excellent member service and policy compliance. The role involves supervising daily activities, coaching employees, supporting loan and account processing, and promoting a full range of financial services to members.

An AA/AS degree and 4–6 years of related experience are required.

Qualifications

• Associate degree or equivalent; 4–6 years cash handling or customer service experience.
• Notary public and lending authority as certificates/licenses.

Responsibilities

• Oversees branch daily operation per standards and security procedures.
• Supervises branch personnel and assists with performance evaluations.
• Manages cross-selling of financial services and member inquiries.
• Ensures compliance with policies and federal laws.
• Maintains branch ATM and coins processes.

Skills

Customer service

Cash handling

Supervisory

Cross-selling

Training

Communication

Education

AA/AS degree

Job description

SECNY Federal Credit Union in Baldwinsville is seeking an Assistant Branch Manager to help direct branch operations and staff, ensuring excellent member service and policy compliance. The role involves supervising daily activities, coaching employees, supporting loan and account processing, and promoting a full range of financial services to members.

An AA/AS degree and 4–6 years of related experience are required.