Assistant Branch Manager - Member Experience & Operations

Alliance Catholic Credit Union; Troy (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Life insurance

AD&D

Short-term disability

Long-term disability

FSA

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Alliance Catholic Credit Union is seeking an accomplished Assistant Branch Manager for Troy, MI to support operations, audits, and team development in a fast-paced environment. You will mentor staff, train team members, and act as the main liaison between members and the credit union.

The role emphasizes strong member service, proactive communication, and a drive to identify opportunities that turn leads into loyal members while delivering exceptional financial solutions.

Qualifications

• 3–5 years of teller/customer service experience in a credit union or similar environment.
• High School Diploma or higher; associate degree preferred.
• Strong leadership, training, and communication abilities.

Responsibilities

• Assist the branch manager with operation management.
• Assist branch manager with all branch audits.
• Motivate and mentor all branch team members.
• Develop and train all branch team members.
• Interface between current and potential members and the credit union.
• Help members achieve financial goals by recommending suitable products and services.
• Support a strong member service culture with high energy and professional communication.
• Identify opportunities and convert leads into loyal members.

Skills

Customer service

Leadership

Mentoring

Team development

Education

High School Diploma

Associate degree or higher

Job description

Alliance Catholic Credit Union is seeking an accomplished Assistant Branch Manager for Troy, MI to support operations, audits, and team development in a fast-paced environment. You will mentor staff, train team members, and act as the main liaison between members and the credit union.

The role emphasizes strong member service, proactive communication, and a drive to identify opportunities that turn leads into loyal members while delivering exceptional financial solutions.