Assistant Branch Manager: Lead Service & Growth

Navigant Credit Union; Cumberland (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

Navigant Credit Union in Rhode Island seeks an Assistant Branch Manager to lead a team, ensure smooth branch operations, and deliver outstanding service to members. You'll partner with the Branch Manager and step in when needed.

This role offers opportunities to develop leadership skills, grow professionally, and contribute to the credit union's mission of helping people achieve financial well-being. The position requires a strong customer service mindset, experience in branch operations, and

Qualifications

• High school diploma or equivalent; college coursework preferred.
• 3+ years in branch operations (teller or member service a plus).
• Previous leadership or supervisory experience.
• Strong communication, problem-solving, and organizational skills.
• Comfort with Microsoft Office and standard office technology.
• Service-oriented mindset with a willingness to promote products and services.
• Ability to lift up to 25 lbs and travel locally as needed.

Responsibilities

• Be a Leader: Support and coach your team to deliver outstanding service and meet branch goals. Step in as acting Branch Manager when needed.
• Create Member Success: Help members open accounts, apply for loans, and find solutions that fit their lives.
• Drive Growth: Promote products and services that make a difference for members. Lead outreach efforts and sales campaigns to meet goals.
• Keep Things Running: Oversee daily operations, cash management, and compliance to ensure everything is secure and efficient.
• Solve Problems: Research and resolve member inquiries with care and professionalism.
• Collaborate & Connect: Work with other departments, participate in community events, and represent the Credit Union with pride.

Skills

Communication

Leadership

Problem-solving

Organizational skills

Customer service

Microsoft Office

Team coaching

Education

High school diploma or equivalent

College coursework preferred

Tools

Microsoft Office

Job description

Navigant Credit Union in Rhode Island seeks an Assistant Branch Manager to lead a team, ensure smooth branch operations, and deliver outstanding service to members. You'll partner with the Branch Manager and step in when needed.

This role offers opportunities to develop leadership skills, grow professionally, and contribute to the credit union's mission of helping people achieve financial well-being. The position requires a strong customer service mindset, experience in branch operations, and