Assistant Branch Manager

Navigant Credit Union; Cumberland (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

Navigant Credit Union in Rhode Island seeks an Assistant Branch Manager to lead a team, ensure smooth branch operations, and deliver outstanding service to members. You'll partner with the Branch Manager and step in when needed.

This role offers opportunities to develop leadership skills, grow professionally, and contribute to the credit union's mission of helping people achieve financial well-being. The position requires a strong customer service mindset, experience in branch operations, and

Qualifications

• High school diploma or equivalent; college coursework preferred.
• 3+ years in branch operations (teller or member service a plus).
• Previous leadership or supervisory experience.
• Strong communication, problem-solving, and organizational skills.
• Comfort with Microsoft Office and standard office technology.
• Service-oriented mindset with a willingness to promote products and services.
• Ability to lift up to 25 lbs and travel locally as needed.

Responsibilities

• Be a Leader: Support and coach your team to deliver outstanding service and meet branch goals. Step in as acting Branch Manager when needed.
• Create Member Success: Help members open accounts, apply for loans, and find solutions that fit their lives.
• Drive Growth: Promote products and services that make a difference for members. Lead outreach efforts and sales campaigns to meet goals.
• Keep Things Running: Oversee daily operations, cash management, and compliance to ensure everything is secure and efficient.
• Solve Problems: Research and resolve member inquiries with care and professionalism.
• Collaborate & Connect: Work with other departments, participate in community events, and represent the Credit Union with pride.

Skills

Communication

Leadership

Problem-solving

Organizational skills

Customer service

Microsoft Office

Team coaching

Education

High school diploma or equivalent

College coursework preferred

Tools

Microsoft Office

Job description

About the Role:

As an Assistant Branch Manager, you'll be more than an operations coordinator-you'll be a trusted leader and problem-solver who ensures the branch runs smoothly and members feel valued. You'll partner with the Branch Manager to guide your team, deliver exceptional service, and help members achieve their financial goals. When the Branch Manager is away, you'll step up and take the lead.

About the Role:

As an Assistant Branch Manager, you'll be more than an operations coordinator-you'll be a trusted leader and problem-solver who ensures the branch runs smoothly and members feel valued. You'll partner with the Branch Manager to guide your team, deliver exceptional service, and help members achieve their financial goals. When the Branch Manager is away, you'll step up and take the lead.

This is your chance to make a real impact-on your team, on our members, and on your career.

What You'll Do:

• Be a Leader: Support and coach your team to deliver outstanding service and meet branch goals. Step in as acting Branch Manager when needed.
• Create Member Success: Help members open accounts, apply for loans, and find solutions that fit their lives. Build relationships that last.
• Drive Growth: Promote products and services that make a difference for members. Lead outreach efforts and sales campaigns to meet goals.
• Keep Things Running: Oversee daily operations, cash management, and compliance to ensure everything is secure and efficient.
• Solve Problems: Research and resolve member inquiries with care and professionalism. Turn challenges into opportunities to strengthen trust.
• Collaborate & Connect: Work with other departments, participate in community events, and represent the Credit Union with pride.

What's In It for You:

• Leadership Experience: Grow your management skills and prepare for future advancement.
• Impact: Make a difference in members' lives every day.
• Team Environment: Join a supportive, collaborative team that values your ideas.
• Career Advancement: Build the leadership skills and operational knowledge needed for Branch Manager and beyond.
• Professional Development: Access training, mentorship, and opportunities to broaden your financial expertise.
• Impact: Play a key role in shaping member experiences and branch success.
• Visibility: Work closely with senior leaders and represent the Credit Union in the community.

Qualifications:

• High school diploma or equivalent required; college coursework preferred.
• 3+ years in branch operations (teller or member service experience a plus).
• Previous leadership or supervisory experience.
• Strong communication, problem-solving, and organizational skills.
• Comfort with Microsoft Office and standard office technology.
• Service-oriented mindset with a willingness to promote products and services.
• Ability to lift up to 25 lbs and travel locally as needed.

ABOUT:

People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.

At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by Providence Business News.

Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more.